We are happy to announce that WalkMe™, the Enterprise Class Guidance and Engagement Platform, has received $25 million in Series D funding led by new investor Greenspring Associates. This round also includes participation from existing investors Scale Venture Partners, Giza Venture Capital and Gemini Israel Ventures.
WalkMe is a game-changing platform that instantly makes the end user’s experience simple, effortless, and efficient. The technology puts a stake in the heart of the passive FAQs, and traditional software training and onboarding. Instead WalkMe provides step-by-step guidance and calls-to-action at the point of interaction. The impact on the bottom line is powerful. Thousands of customers, including Kimberly Clark, Stanley Black & Decker, SAP, Jabil, SurveyMonkey, Intuit, Adobe, Accenture, Phillips66, Metro Bank, Expedia, and Citrix have seen significant improvements in website metrics since they adopted WalkMe.
WalkMe was founded in 2011 and has raised $42.5 million to date, including the new funding round. The latest round of funding will be used to further accelerate operational momentum and customer acquisition, as the company continues to execute its ambitious vision of changing the way people use software and websites. Following the funding, the company will open a New York office in addition to the headquarters in San Francisco. Through the end of 2015, WalkMe will continue to expand the teams in San Francisco, Melbourne, Australia, and Tel-Aviv.
The company has also announced agreements with five new global partners – Accenture, Concept-EU for SharePoint; Aasonn for SAP Success Factors; ECENTA for SAP Cloud; and CPSG for Workday.
“We are in the midst of a revolution in online interactions, with users demanding a self-guided, intuitive and simple online experience,” said Dan Adika, CEO of WalkMe. “People do not want to remember complex processes or data associated with their online interactions. They expect a business or service provider to know and remember their details. WalkMe saw the need for a platform that would bridge the user experience with company processes. The market’s overwhelmingly positive response to our platform is a testament to our innovative approach. WalkMe is and will continue to be on the forefront of transforming the customer experience. This funding will help us realize that goal.”
“We’ve been paying close attention to WalkMe’s evolution over the past few years and are very impressed with the company’s leadership, execution, growth and innovation. We spoke with many of WalkMe’s customers who told us about unprecedented reductions in onboarding time and in incoming requests for support. We look forward to the partnership as they continue to disrupt the user experience landscape,” said Ashton Newhall of Greenspring Associates.
WalkMe’s value has been recognized by top influencers in the analyst community including Gartner and Forrester.
In a recently published report, Forrester Research gave further confirmation for the market demand for a solution like WalkMe by explaining that we are seeing, “A new generation of customers who don’t seem to remember details of service processes. They have begun to prefer self-service vs. speaking with contact center agents and now look to companies to act as the coordinator of their customer service experiences. The modern customer prefers to learn where to find information, rather than actually memorize it.”
Forrester profiles WalkMe in the brief, noting that proactive, contextual and direct guidance like WalkMe helps both customers and customer service agents perform key online processes more easily. Forrester affirms that contact center professionals must empower their agents by deploying technology that provides agents with direct guidance, as “customers unwilling to remember complex processes would also benefit from guided customer service experiences.”