WalkMe provides a cloud-based service designed to help professionals – customer service managers, user experience managers, training professionals, SaaS providers and sales managers – to guide and engage prospects, customers, employees and partners through any online experience.
We’ve designed a platform which helps businesses eliminate online confusion, while at the same time raise efficiency and reduce costs.
Think of it like a GPS, but instead of giving driving directions, WalkMe guides users every step of the way to successfully complete their online tasks. Through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions. These balloons help users act, react and progress through their online experience. WalkMe eliminates guesswork, as well the frustration of following video tutorials or digging through tedious Q&A pages.
WalkMe focuses on solving the needs that are specific to customers and strives to deliver technology that helps them be more effective and efficient. For example, we work with customer service managers to help increase self-service adoption and reduce incoming service requests, thus freeing them to focus their efforts on more critical and difficult customer care concerns. We also give SaaS providers an indispensable tool to easily highlight new and advanced features on their software, without their customers complaining of the inability to understand how to operate them. We provide real value to you and to your customers, users and employees.
Customers use WalkMe to increase conversion rates, reduce customer service costs, increase self-service adoption, accelerate training and improve customer experience.
WalkMe also empowers businesses to collect useful analytics allowing you to track just how your users interacted with the platform. This invaluable data allows customer service managers, UX managers, training professionals and sales managers to better fine-tune their online guided instructions to match their users’ needs.
WalkMe has also received wide industry recognition and acclaim. Amongst them: “Cool Vendor” by Gartner, “Top Apps That Will Change Your Business” by CIO Magazine, Customer Magazine’s “Contact Center Technology” award, “Rising Star” in the 2015 CRM Service Awards, a finalist in the 2014 CRM Idol competition, and more.
Implementing WalkMe does not require integration or modification to your website, or any prior technical knowledge.