WalkMe Acquires Award Winning Mobile Startup Abbi.io

Today we are pleased to announce execution of an agreement to acquire Abbi, a native mobile AI solution that utilizes Machine Learning to boost in-app engagement and retention.   Following the acquisition, Abbi’s technology will be fully integrated into WalkMe’s Digital Adoption Platform (DAP) that simplifies user experience and drives user action using insights, engagement and

WalkMe Completes EU-US Privacy Shield Certification

We are pleased to update that WalkMe has achieved EU US Privacy Shield certification with the US Department of Commerce, and meets the requirements of the new EU data transfer framework. WalkMe worked with TRUSTe to review and verify that their data privacy management practices meet the new Privacy Shield EU data transfer privacy framework.

Best Reads of December and A Few Reflections on Old Goldies

  December is always time for reflection. Yes, we read some wonderful year-summaries, but this past month I also had a chance to reflect on a few extraordinary business moves – modern classics if you will.    Let’s get started!   1.  The Right Kind of Conflict Leads to Better Products Sometimes beautiful things are

WalkMe Achieves SOC 2 Type II Compliance for Security Controls Availability and Privacy

We are pleased to update that WalkMe has successfully completed a Service Organization Control (SOC) 2 Type II audit, which is one of the most stringent international standards for security, availability, processing integrity, confidentiality and privacy. This is further confirmation that WalkMe’s Enterprise Class Insights, Engagement and Guidance and Platform is designed and managed to

What We At WalkMe Are Reading: Police, Fake News, Quantum Computing and More

Perhaps it was the U.S. elections which took the world by a storm this month, but the quality and quantity of rhetoric was exceptional. With so many great highlights this November, we collected a great range of stories and commentaries we especially enjoyed, and hope that you will as well. Let’s dive right in: Fixation on

British Telecom Receives an Award from Oracle for its Use of WalkMe

British Telecom’s (BT) Brian Humphreys published a blog post recently on Oracle Community describing BT’s win of the ‘2016 Rapid Transformation Markie’ awarded by Oracle.   British Telecom’s goal according to Humphreys was to ensure consistent use and attention with Eloqua and get users to work in a way based on the best practice.  

Gartner Explains How to Select Assistance Tools for Customer Service Agents to Boost Productivity

Assisting customer service agents can “have a significant impact on employee satisfaction, operational efficiency and service quality,” according to Gartner. One of the key challenges to customer service agents’ productivity is that existing workforce optimization tools focus primarily on operational efficiency and treat agents as skilled widgets. Gartner recommends to focus first on solution value

WalkMe Ranked #6 Fastest Growing Company in North America’s Software Industry

Today we are happy to announce that WalkMe has been ranked #13 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. WalkMe was ranked #6 Fastest Growing Company in the software industry.   Deloitte’s Technology Fast 500 provides a ranking of

October Observations: Roundup of Our Top Industry News, and Engagement Tips and Tricks

The leaves are changing colors… fall is upon us, so why not grab your favorite warm beverage and cozy up to some of our favorite fall finds?   This month we chose our top articles and posts from seasoned entrepreneurs and business minds. Topics covered include valuable advice on marketing your business, engaging your employees,