WalkMe Achieves SOC 2 Type II Compliance for Security Controls Availability and Privacy

We are pleased to update that WalkMe has successfully completed a Service Organization Control (SOC) 2 Type II audit, which is one of the most stringent international standards for security, availability, processing integrity, confidentiality and privacy. This is further confirmation that WalkMe’s Enterprise Class Insights, Engagement and Guidance and Platform is designed and managed to

What We At WalkMe Are Reading: Police, Fake News, Quantum Computing and More

Perhaps it was the U.S. elections which took the world by a storm this month, but the quality and quantity of rhetoric was exceptional. With so many great highlights this November, we collected a great range of stories and commentaries we especially enjoyed, and hope that you will as well. Let’s dive right in: Fixation on

British Telecom Receives an Award from Oracle for its Use of WalkMe

British Telecom’s (BT) Brian Humphreys published a blog post recently on Oracle Community describing BT’s win of the ‘2016 Rapid Transformation Markie’ awarded by Oracle.   British Telecom’s goal according to Humphreys was to ensure consistent use and attention with Eloqua and get users to work in a way based on the best practice.  

Gartner Explains How to Select Assistance Tools for Customer Service Agents to Boost Productivity

Assisting customer service agents can “have a significant impact on employee satisfaction, operational efficiency and service quality,” according to Gartner. One of the key challenges to customer service agents’ productivity is that existing workforce optimization tools focus primarily on operational efficiency and treat agents as skilled widgets. Gartner recommends to focus first on solution value

WalkMe Ranked #6 Fastest Growing Company in North America’s Software Industry

Today we are happy to announce that WalkMe has been ranked #13 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. WalkMe was ranked #6 Fastest Growing Company in the software industry.   Deloitte’s Technology Fast 500 provides a ranking of

October Observations: Roundup of Our Top Industry News, and Engagement Tips and Tricks

The leaves are changing colors… fall is upon us, so why not grab your favorite warm beverage and cozy up to some of our favorite fall finds?   This month we chose our top articles and posts from seasoned entrepreneurs and business minds. Topics covered include valuable advice on marketing your business, engaging your employees,

Gartner Digs Deep Into Digital Personalization Engines and References WalkMe

A recent Gartner research paper examines in depth the area of “personalization engines”, which engage individuals online with personalized experiences. This report focuses on personalization engines that are being used for digital commerce. Gartner defines Digital Personalization Engines as technology solutions that identify the optimum experience for an individual and will alter the online presentation

Gartner Report References British Telecom’s Innovative Use of WalkMe

This research paper prepared by Gartner on Digital Transformation is intended to help Communications Service Providers (CSPs) plot a transformation path across key functional areas. Digital transformation is now a strategic imperative for CSPs globally. It impacts four key areas of a CSPs’ business: Customer engagement New revenue generation Operational efficiency Cultural transformation In this

The Season of Tech News, Consumer Engagement, and Innovation in the Business Marketplace

September Selections are here and WalkMe has hand picked what we believe are some very insightful articles of the past month. The Articles range from highlight integrations of technology in global business, valuable management and marketing advice, and tips for employee engagement that can’t be missed.   Hope you enjoy and share these tips with