WalkMe Hosts Pulse 2017 Happy Hour with Special Musical Guest!

  Did Customer Success exist in the 1990s? Some may say the roots of customer success are firmly planted in this decade with the rise of the subscription economy, but that won’t stop customer success professionals from partying like it’s 1999 at the Pulse Parliament Party!   On May 9th, thousands will gather in Oakland,

RBC Royal Bank’s Journey in Simplifying Customer Support

After leading Royal Bank of Canada (RBC) through a digital transformation that successfully improved its customer support, it is no surprise that Tracy Metzger will be a featured speaker at a conference focused on discovering the best technology and enterprise solutions for financial companies.   Next month, RBC’s Senior Manager Business Digital Channels, Tracey Metzger,

Best Practices for Employee Productivity From Airbnb, Jobvite, Optimizely and WalkMe

I had the opportunity to facilitate a recent discussion around the future of employee productivity in San Francisco, CA. WalkMe brought together San Francisco, Bay Area customers and a panel of leaders including Kumud Kokal, Head of Business Systems at Airbnb, and Rozlyn Greenfield, Head of Global Customer  Experience Enablement at Optimizely for a discussion

WalkMe’s Customer Success Meetup Breaks a New Record

On August 17th, over 130 Customer Success leaders gathered at WalkMe headquarters in downtown San Francisco, for the largest Bay Area #CSMeetup to date. The group noshed on local libations and SF Bistro appies, while engaging in speed networking and learning. I was fortunate enough to be part of the welcoming crew along with the