View from the Valley: Customer Service Trends with Zendesk

Our friends at Zendesk recently posted on customer service trends currently on the rise. Though we agree on several of their points, I think it’s necessary to expound upon certain trends they briefly glossed over. Among others, they mention self-service in their trends report. However, I think this is more than a fad or trend,

View From the Valley: You Say SaaS-Hole Like it’s a Bad Thing

Recently All Things D published an article titled, “Don’t Be a SaaS-Hole: How Silicon Valley Evolved Itself Into an Era of Zero Customer Service” written by FuzeBox CEO, Jeff Cavins. If you’re too lazy to read the post, Cavins states the rise of the SaaS industry is to blame for the decline in customer service.

View From the Valley: Takeaways From the 2013 Marketo Summit

Hey Everyone! This week we’ve been pretty busy attending the Marketo Summit in San Francisco. It’s been a great experience and we’re meeting tons of new faces! If you’re unfamiliar with the Marketo Summit, it’s a fairly large conference discussing and analyzing marketing analytics. Many of the companies in attendance provide solutions for marketing automation

View From The Valley: WalkMe and Engadget Giveaway an iPad Mini and Nike+ FuelBand

Earlier this week, WalkMe paired up with Engadget to provide one lucky winner with a brand new iPad Mini and the hottest fitness band, the Nike+ FuelBand. To enter, users just needed to go through the Engadget portal, plus a bonus entry if they followed the WalkMe Twitter account. Truly, we went into the promotion

View From the Valley: WalkMe Presents at SF New Tech

Last week, Jason Salzman and I presented and demoed WalkMe at the prestigious SF New Tech event. SF New Tech boasts as “the Bay Area’s largest, longest-running, and most-loved monthly technology event and networking mixer” and has hosted notable tech companies such as Reddit, Waze, GREE, Klout, and CardFlick. Dan Adika (Co-Founder and CEO) and Maoz Issac (Head of Customer