Self service adoption is a scary concept to many digital businesses, and why wouldn’t it be? Over the course of the computer age, most of us were bred to believe that our users were incapable of handling their own problems, or even push a button without technical guidance. As sad as it is to admit, this was once the case, when computers were a new, foreign technology to even the most intelligent of customers.
The human element is a bit of a random force of nature, so even in modern society where most people are at least passably computer savvy, it’s still hard to let go of this concern that customers can’t be left to their own devices for long, lest problems ensue. Self service adoption needs a framework that makes it fool proof, before many of us are willing to give it a lot of thought.
Thankfully, we may all take solace in the fact that such a framework now exists. Meet WalkMe, the HTML5 and AJAX based programmable onboard framework.
WalkMe was originally designed as a tutorial creation framework, intended to teach users how to interact with a web site or service in real time. The purpose was to design a framework that was not resident on a page, but part of it, granting it control and awareness of the page components around it.
This gives it the unique ability to observe and learn patterns of users, as well as automate difficult or confusing tasks, while demonstrating them to said user, until they get the hang of it. With its intelligent core, it’s also able to report consistent issues large amounts of users have, or technical failures as they happen. This makes the tech support staff’s lives a heck of a lot easier too.
That’s the trick, though. WalkMe’s dynamic, content-aware nature means that self service concepts work just as well, as the framework can account for that human element as well as any professional human being can, in most situations. This means that nagging feeling of “what if” can be put aside almost 100% of the time.
But, how hard is WalkMe to set up, and how versatile is it? The truth is, it’s not remotely difficult to configure and program, and it can do pretty much anything you want. It has a point and click event-based programming interface, which means that coding isn’t really necessary. Anyone with a grasp of logic and flow can program WalkMe without any formal dev experience going in.
It supports a configurable GUI that can match any theme or layout you need in order to blend natively with the site or service, also easily done. It supports branching pathways and rather complex logic, meaning it can be as complex as any desktop software you can name, as well.
With the dynamic intelligence and ease of configuration, WalkMe is a perfect solution for a sophisticated, slick self service interface for your web site or service, and it’s the only one that’s fool proof.
Now, thanks to WalkMe, there is no need to fear the idea of self service adoption.