New Digital Adoption Platforms Report from Leading Analyst

  Employee productivity and customer experience can be negatively impacted by the sheer number of digital applications employed by any one business.   Silicon Valley’s leading technology research and advisory firm has released a report addressing this issue and points to the emerging technology, Digital Adoption Platforms (DAPs) as the solution.   “BIG IDEA: Digital

Gartner Explains How to Select Assistance Tools for Customer Service Agents to Boost Productivity

Assisting customer service agents can “have a significant impact on employee satisfaction, operational efficiency and service quality,” according to Gartner. One of the key challenges to customer service agents’ productivity is that existing workforce optimization tools focus primarily on operational efficiency and treat agents as skilled widgets. Gartner recommends to focus first on solution value

Gartner Report References British Telecom’s Innovative Use of WalkMe

This research paper prepared by Gartner on Digital Transformation is intended to help Communications Service Providers (CSPs) plot a transformation path across key functional areas. Digital transformation is now a strategic imperative for CSPs globally. It impacts four key areas of a CSPs’ business: Customer engagement New revenue generation Operational efficiency Cultural transformation In this