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By WalkMe Team

With Martin Luther King Jr. day coming up on January 20th, we wanted to take a look at some of the lessons customer care professionals can take from him and apply in their overall customer relationship.

It is almost impossible to measure the influence and lasting historical impact of Martin Luther King Jr. He continues to inspire people all around the world and many people rely on his vision, views, and principles to shape the way they live their lives and run their businesses.

With that said, we invite you to read WalkMe’s Richard Woolf’s article as he take  a look at what “King” characteristics can be used by CRM professionals.

Hint: It’s about Professionalism, Appreciation, Patience, and Communication.

Enjoy and Have an Inspirational Day.

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WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.