WalkMe SuperEdit: New Tool for Salesforce Report Editing

WalkMe, the leading digital adoption platform (DAP), has released a second SuperTool for Salesforce, SuperEdit, which enables inline editing directly in reports.   SuperEdit allows Salesforce users to view and edit reports at the same time, making it much easier to keep critical records up to date.     Adding to the  SuperTools kit, SuperEdit

WalkMe Completes EU-US Privacy Shield Certification

We are pleased to update that WalkMe has achieved EU US Privacy Shield certification with the US Department of Commerce, and meets the requirements of the new EU data transfer framework. WalkMe worked with TRUSTe to review and verify that their data privacy management practices meet the new Privacy Shield EU data transfer privacy framework.

Best Reads of December and A Few Reflections on Old Goldies

  December is always time for reflection. Yes, we read some wonderful year-summaries, but this past month I also had a chance to reflect on a few extraordinary business moves – modern classics if you will.    Let’s get started!   1.  The Right Kind of Conflict Leads to Better Products Sometimes beautiful things are

Onboarding Process at the Speed of Growth

  Onboarding Process is a multiple stages process that allows a person, employee or customer, to enter into the current work process of a software, website or a company – step by step.   The quest for optimal functionality has produced a proliferation of cutting-edge enterprise systems. Accordingly, the switch from analog to digital has

WalkMe Achieves SOC 2 Type II Compliance for Security Controls Availability and Privacy

We are pleased to update that WalkMe has successfully completed a Service Organization Control (SOC) 2 Type II audit, which is one of the most stringent international standards for security, availability, processing integrity, confidentiality and privacy. This is further confirmation that WalkMe’s Enterprise Class Insights, Engagement and Guidance and Platform is designed and managed to

What We At WalkMe Are Reading: Police, Fake News, Quantum Computing and More

Perhaps it was the U.S. elections which took the world by a storm this month, but the quality and quantity of rhetoric was exceptional. With so many great highlights this November, we collected a great range of stories and commentaries we especially enjoyed, and hope that you will as well. Let’s dive right in: Fixation on

British Telecom Receives an Award from Oracle for its Use of WalkMe

British Telecom’s (BT) Brian Humphreys published a blog post recently on Oracle Community describing BT’s win of the ‘2016 Rapid Transformation Markie’ awarded by Oracle.   British Telecom’s goal according to Humphreys was to ensure consistent use and attention with Eloqua and get users to work in a way based on the best practice.  

Gartner Explains How to Select Assistance Tools for Customer Service Agents to Boost Productivity

Assisting customer service agents can “have a significant impact on employee satisfaction, operational efficiency and service quality,” according to Gartner. One of the key challenges to customer service agents’ productivity is that existing workforce optimization tools focus primarily on operational efficiency and treat agents as skilled widgets. Gartner recommends to focus first on solution value