The Secret on How to Cut the Cost of Customer Service

Stefanie Amini, Marketing Director and Customer Service Specialist, shares her secret on how to cut the cost of customer service via Customer Contact News.

“The ultimate idea is that customers want results as quickly as possible and I believe the theory of self-service is the solution. I wanted to provide the managers  Customer Service VPs, and call-center representatives with easy and cost-effective solutions that would alleviate the overload of incoming requests,” says Amini.