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By Omri Erel

Virtual assistance software is becoming increasingly integral as overall systems for daily use increase in complexity and diversity. No longer relegated to aiding the very young or the handicapped in some form or another, average people need more and more assistance in learning or interacting with ever more complex services, sites and software. This isn’t going to change in the future, but increase further in need and demand.

The problem is, where technology stands, many virtual assistance software concepts just don’t work well enough for daily practicality. This is the result of a combination of resource demands, platform exclusivity and bandwidth concerns, as well as limitations to what some of this software can do by its very design.

This is very evident in things such as Flash, Shockwave and the like, where load times are excruciating, and functionality is limited by computing power and what these platforms can actually do. This has relegated them to old assistance tropes like chats with experts and dynamic FAQ systems, which, while these work to some degree, don’t really solve the problem virtual assistance is intended to do.

This was a problem considered when WalkMe was developed, and as such, WalkMe resolves these problems in spades.

WalkMe is unique among its peers as a result of how it works, the centricity of its goals, and how it is implemented by users and interacted with by users. Unlike other systems, WalkMe is not a proprietary platform from the ground up, but rather an intermix of existing web technologies, ones used to develop web services and facilitate existing platforms. As a result, it’s native to any browser or platform, and loads at the speed a website or service will load. This means no special libraries or players are necessary, and no support issues between browsers or device types is needed in order for WalkMe to function.

This means it has accessibility to a wide array of users that other systems do not, satisfying your mobile, PC, Mac and Linux users in one fell swoop, as well as any given bandwidth demographic you may have, saving possibly dialup users whom nobody can really help.

But, what can WalkMe actually do, that these platforms cannot? The question should really be “what can’t it do that they can”. WalkMe is a programmable interpreter, and one of the most efficient ever created. It has a graphical user interface, or GUI, which can be designed to match any layout, visual theme and interface mentality imagined, and it can be made to do so with extreme ease.

On top of this, its programmability is virtually limitless, as entire software services could theoretically be developed with it. But, it can also interact with the website or service hosting it, meaning that if a user is unable to perform a needed task, Walkme can be designed to do it for them, and learn the patterns of users to anticipate needs for this.

It’s smart and content aware, meaning that it can also correlate patterns among many users to determine where flaws in other aspects of a service’s design may exist. This means that the lives of QA people and tech support professionals are greatly enhanced by WalkMe, hands down. Gone is the need for much of a complaint department or a Q&A forum, and gone is the need for CRM and assistance people to handle mundane issues that the site will be able to handle on its own.

This all sounds magnificent, but you may be thinking that this must be a very complicated system to develop for and implement. It’s not, though. WalkMe’s editor is a point and click visual system requiring almost no understanding of programming logic at all. With a little advance knowledge of the layout it is going to live in, Walkme can be programmed to do amazing things with or to an existing service by just about anyone. This means that anyone in need of virtual assistance software, regardless their skill, can count on WalkMe being a viable solution.

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Omri Erel