Top WalkMe Tips to Boost User Expectation

When looking to boost user expectation, especially in software and digital services, there are a number of things companies often try. Feature richness is one of the primary things companies will do to boost it, attracting more customers and raising the bar with existing customers by base offered functionality. This is of course a technique that should always be employed, as it drives innovation, refinement and results in increasingly better product most of the time.

However, there are ways to boost user expectation above and beyond this, using new and innovative onboard technologies that have recently become available widely. One example, and the best, is WalkMe. This is an interesting framework that was originally designed as a tutorial system meant to overcome the current limitations and faults in standard tutorial methodologies.

With the limitations, bandwidth concerns and poor effectiveness of videos, text tutorials and Flash, the designers of WalkMe have come up with a new solution to this. It’s basically an integrated interpreter framework, meaning it’s a programmable software module powered by web technology. It can be designed to behave as the programmer chooses, but with features only web-native frameworks could bring into the equation. Being content-aware and native to the host page, it can interact with the page’s elements, thus automatic the page’s use as much or as little as the designer chooses.

Through this, it could teach a user, live and hands on, how to use a page or a software service, slowly giving more control to them as they mastered the task at hand. It offers branching logic, high-level calculation functionality and a very rich and sophisticated interface system that rivals OS native software in response speed and versatility.

The best way to boost user expectation, be it in the sense of standards y which the user holds the service, or potential user base, is to employ WalkMe for this, but for other purposes as well.

Its feature-rich interface makes it an excellent way to handle SaaS interfaces instead of static web forms, Flash or plain JavaScript. This conserves screen real estate, ensures compatibility and bandwidth conservation and gives the site or service a very powerful feel and capacity from the user’s perspective.

Given its high math capacity, it’s also excellent for handling calculations and logic that doesn’t require data storage or retrieval. Offloading these calculations to PHP or ASP is standard, but this causes slow down, as the page must wait for a response from these frameworks. This makes the whole affair awkward and slow, especially on less powerful platforms or slower connections. WalkMe, which is already loaded, can handle it in an instant, so passing the logic and calculation off to it makes everything much more dynamic.

Given its content-aware nature, it can be a great platform for implementing a higher level of self-service as well. One of the main arguments against self-service has been the technology being unavailable to really facilitate it. WalkMe, being pattern sensitive and capable of interacting with the site containing it, can handle a higher level of self-service easily. Wisely configuring it will allow it to guide users through things normally requiring staff to handle it. It can also detect patterns of user difficulty with a design or process, and report this automatically to tech staff if instructed to, without bothering users with it.

Finally, WalkMe’s interface is very attractive and easy to customize, so it’s excellent for adding a nice, native finish to a service or site that otherwise would be a mess of programming and CSS to pull off at slower efficiency.

So, to boost user expectation, a humble tutorial suite can be employed to such great effect above and beyond its original purpose. It also bears mentioning that no coding is required to configure it to do very complicated things!

Danielle Arad
Danielle is User Experience Specialist at WalkMe. She is chief writer and editor of UX Motel, a blog for user expereince experts and professionals, and guest author on Usability Geek. Follow her via Twitter, @danirarad.