This video from the Customer Success Summit 2015 offers many valuable insights to viewers about the future of customer engagement and success. In the video, Adele Sanchez, Director of Training and Support at Revinate, speaks about her experience with WalkMe’s onscreen guidance technology to better onboard users to their new UI. Revinate launched WalkMe in coordination with the launch of their new user interface. As soon as a user logged in, they were taken step-by-step through their new environment. Users were set up for success and onboarded in less than 30 seconds.
Revinate’s results with WalkMe are clear and tangible
o Drastically increased conversions
o 30% reduction in support tickets
o Engagement increased by over 40%
o Users are self-learning. Because WalkMe sits on our application, the users can learn and start working right away.