We are very honored to be included among the finalists of the prestigious CRM Idol competition! CRM Idol is an international award presented annually by leading CRM and customer experience industry analysts and thought leaders. This year had been repeatedly described by the judges as the most difficult for companies to advance, due to the high-level of competition. To be named a finalist is already a tremendous achievement, and we feel thrilled to have advanced so far!
There are four finalists: ourselves, Really Simple Systems, HelpShift, and SalesLoft.
The 2014 CRM Idol finalist videos are now viewable and voting is open! Voting ends Sunday 14-Dec-2014, and the winner will be announced on Wednesday 17-Dec-2014.
We’d truly appreciate you view the finalist videos, and of course, we would truly appreciate your vote!
To those unfamiliar with us, WalkMe – the Enterprise-Class Guidance and Engagement platform – helps companies to eliminate online confusion, while at the same time increase efficiency and reduce costs. For CRM, this helps internally to simplify CRM software usage, in providing direct step-by-step guidance at the moment of need, so that users can work efficiently and successfully. WalkMe removes the barriers of entry from other CRM systems, and increases user productivity while lowering helpdesk requests, and reducing onboarding and training time and costs.
From the customer experience side, WalkMe helps enterprises to dramatically increase self-service adoption, reduce incoming support requests, shorten handling times and more effectively manage customer care across all channels. Overall, WalkMe helps to ensure customers have a simple, smooth and burden-free online experience, eliminating customer confusion and frustration.