WalkMe Partners with Pegasystems to Enhance Pega Application User Experience with Integrated Contextual Guidance and Engagement Capabilities.
Today we are happy to announce a new technology partnership with Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic applications. This partnership will help Pegasystems’ clients increase user adoption, accelerate employee training and onboarding, and provide an engaging, effortless user experience.
Despite buzz around digital transformation and cloud-based business applications, many enterprises struggle with internal adoption of new software solutions. Now users can easily deploy WalkMe’s guidance and engagement technology within any Pegasystems application as well as any custom application built on the Pega 7 platform. This provides Pega application users with additional step-by-step navigational guidance to further enhance their experience. By expediting the onboarding of new users and providing ongoing self-service support, organizations can increase employee productivity, reduce costs, and speed time to revenue.
WalkMe’s capabilities will complement Pegasystems’ CRM suite, including Pega Marketing, Pega Sales Automation, and Pega Customer Service. These applications allow businesses to transform their customer’s experience across all aspects of the customer journey – including the way they acquire, onboard, and service the customer, up-sell and cross-sell, and foster advocacy and loyalty. Available today for Pega customers, the WalkMe platform requires neither custom development nor changes to or integration with the underlying Pega software.
WalkMe will be demonstrating its latest WalkMe for Pega offering at the annual Pegaworld conference in Las Vegas from June 5-8, booth #16.
“As our clients accelerate their digital transformation plans, we want to give them the smoothest possible path forward,” said Steve O’Brien, Senior Director, Product Marketing, Pegasystems. “With WalkMe’s enhanced guidance for applications, even first time users can be immediately productive so organizations can focus on delivering business results instead of training and support.”
We’re thrilled to join the Pega Technology Partner ecosystem. With many of the world’s leading organizations evolving their entire business with Pega, this partnership with WalkMe will bring the business benefits of a simple and effortless user experience to more companies around the world.