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The Short Read: Emotionally Intelligent Software is the New AI

The Short Read: Emotionally Intelligent Software is the New AI

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Digital Transformation Decoded: The CEO’s Playbook

Digital Transformation Decoded: The CEO’s Playbook

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Digitization and Mobile Strategy: 7 Burning Questions

Digitization and Mobile Strategy: 7 Burning Questions

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The Employee Training Manifesto for Enhanced Productivity

The Employee Training Manifesto for Enhanced Productivity

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98% Customer Support Satisfaction: Here is How We Did It

98% Customer Support Satisfaction: Here is How We Did It

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Author: Emilia D'Anzica

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6 posts by Emilia D'Anzica

Emilia is the VP of Customer Engagement at WalkMe, a real-time guidance platform. She is a certified Scrum master, PMP certified project manager, blogger and a frequent speaker at conferences. In the span of her career, Emilia has received numerous awards for being a top client service manager and leader, including the 2017 MindTouch Top 25 Customer Success Influencers. Emilia holds a Bachelor of Arts degree from the University of British Columbia and a Trans-global Executive MBA from St. Mary's College of California. Emilia speaks fluent Italian and has lived and worked in Italy, Denmark, France, Canada, and the US.