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The Short Read: Emotionally Intelligent Software is the New AI

The Short Read: Emotionally Intelligent Software is the New AI

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Digital Transformation Decoded: The CEO’s Playbook

Digital Transformation Decoded: The CEO’s Playbook

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Digitization and Mobile Strategy: 7 Burning Questions

Digitization and Mobile Strategy: 7 Burning Questions

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The Employee Training Manifesto for Enhanced Productivity

The Employee Training Manifesto for Enhanced Productivity

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98% Customer Support Satisfaction: Here is How We Did It

98% Customer Support Satisfaction: Here is How We Did It

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Author: Gary Rubinstein, Customer Success Leader, Advisian

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1 posts by Gary Rubinstein, Customer Success Leader, Advisian

Gary is a passionate leader with 20+ years of achievement in business and ICT across a variety of domains including Customer Success, Business Strategy, Business Analysis, Project Management and Change Management. Over the last 14 years, Gary has embedded a customer success function within a company – leading to improvements in customer retention, higher share of customer wallet and improvements in overall customer satisfaction.