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The Short Read: Emotionally Intelligent Software is the New AI

The Short Read: Emotionally Intelligent Software is the New AI

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Digital Transformation Decoded: The CEO’s Playbook

Digital Transformation Decoded: The CEO’s Playbook

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Digitization and Mobile Strategy: 7 Burning Questions

Digitization and Mobile Strategy: 7 Burning Questions

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The Employee Training Manifesto for Enhanced Productivity

The Employee Training Manifesto for Enhanced Productivity

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98% Customer Support Satisfaction: Here is How We Did It

98% Customer Support Satisfaction: Here is How We Did It

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Author: Shoshana Friedman

monsterid
23 posts by Shoshana Friedman

Shoshana's background in product and user experience gives her writing a focus on the human aspect of the business and technology landscapes. Her unique UX angle allows her to assess the digital era in a way that is both practical and insightful.