Customer Experience B2C vs. B2B: How the Customer Experience Definition Became Equalized June 14, 2018June 17, 2018 by Tamara Rosin Once, customer experience meant different things, depending on whether a company served other businesses or consumers directly. Those days are…
Training & Onboarding 6 Stats to Kick-Start Your Employee Retention Strategy June 12, 2018June 14, 2018 by Tamara Rosin A shrinking candidate pool and increased competition for top-notch talent are driving many companies to boost recruiting efforts. But, doing…
Digital Transformation 10 All-Star Project Managers to Follow on Twitter June 4, 2018June 5, 2018 by Tamara Rosin If you’re a project manager, you know what it’s like to wear multiple hats. With responsibilities such as planning, budgeting,…
Digital Transformation Digital Transformation 101: Everything You Need to Know in One Place May 31, 2018May 31, 2018 by Tamara Rosin Wouldn’t it be nice if all of the information you needed to lead a successful digital transformation was consolidated in…
Digital Transformation The Short Read: What Executives Should Know About Agile Transformation May 28, 2018May 28, 2018 by Tamara Rosin A 2-minute read to deliver you value-packed info. No fluff included. On a scale of one to 10, how uncomfortable…
Customer Experience If You Don’t Have a ‘Customer-Obsessed’ Culture, You’re Losing May 24, 2018 by Tamara Rosin Would you call your company “customer obsessed”? It might sound extreme, but that’s the level of dedication retailers need to…
Training & Onboarding Think Millennials Learn Technology the Fastest? Think Again May 22, 2018May 23, 2018 by Tamara Rosin Picture this scenario: You recently hired several new employees, including a handful of college grads, a senior-level worker in her…
Digital Transformation 4 Lessons on the Future of Work from UNLEASH America 2018 May 17, 2018May 21, 2018 by Tamara Rosin After two days of talks by some of the nation’s leading talent experts, the curtains have closed on UNLEASH America…
Customer Experience How to Design the Optimal Customer Experience: 6 Tips May 14, 2018June 4, 2018 by Tamara Rosin The vast majority of business leaders — 90% — say improving the customer experience is a top strategic priority for…
