Breaking Down ‘Automation Platforms’: A Bite-Sized Definition
Talk of automation is everywhere. For decades, even before it entered the market, automation posed an ominous threat. In movies, it was robots that revolted against their human creators. In real life, it’s nervous employees who fear automation will become a cheaper and more attractive alternative to actual workers.
But while automation may evoke a strong emotional response, many people still don’t understand exactly what automation platforms are capable of, and what their limitations are.
Here’s a simple breakdown of automation platforms, from WalkMe’s Complete Glossary of Digital Adoption:
- : technology and software tools that use algorithms to complete business functions without manual human
// An advantage of an effective automation platform is increased data accuracy.
- : these platforms automate a slew of corporate processes, including:
// repetitive tasks and administrative functions, content management, data analysis, and software training.
Example of automation platform in a sentence:
// Businesses are turning to automation platforms to cut unnecessary paperwork and create efficient workflows while improving the accuracy of information.
Who’s using automation?
While you probably won’t find robots sitting in front of employees’ computers, you will increasingly find automation platforms in companies’ tech arsenals. Certain limitations still exist, but automation can be a huge boon to business.
For example, by adding an automation platform to your internal operations systems, you can streamline processes, save employees time, and lower costs.
When you incorporate it into your customer support activities, automation can take over the mundane, repetitive tasks and enable employees to focus their time on solving complex customer issues. It can be a huge help when it comes to improving the customer experience.
At its current level, most automation tools function to augment human abilities — not steal jobs. By embracing automation platforms, you have the opportunity to get more done, achieve better results, and improve employees’ digital experience.