Exactly what is digital adoption? How do you build a “customer-obsessed” culture, and why do you need one? What does Robotic Process Automation technology do, and how do you implement it?
These are just a few of the many questions we tackled in 2018. Over the last year, we’ve built up the WalkMe Blog to be the ultimate one-stop-shop for all of the questions, answers, and resources you need to thrive in the digital era.
Here are our 10 most popular posts of 2018.
Digital adoption is achieving a state in which digital tools are being used as intended, and to their fullest extent. From defining the term to understanding how to realize it in your own organization, this is the ultimate guide to achieving digital adoption during digital transformation and beyond. Bookmark it, print it, keep it in your top desk drawer.
In a rapidly evolving business landscape, a solid change management infrastructure is critical. Continual technological progress introduces market changes, new talent needs, and increasing consumer demands. The only way to address these things is head on, and you have to be prepared. In this guide, learn why change management is important, why it fails, the contributors to employee resistance, and how to overcome it.
If you’ve ever wondered the optimal way to structure technical teams, you need to read this post. Running a research and development team is a significant cost — and you can’t afford any inefficiencies in it. Without an effective organizational structure, your R&D will be dragged down by errors and slowness. That’s why WalkMe transitioned its R&D department from a team structure to a pod structure. And the result was beyond anyone’s expectations.
Robotic Process Automation has the potential to completely transform business operations — if used correctly. By automating mundane, repetitive processes with RPA, companies can dedicate their personnel’s time and talents to more complex, high-touch initiatives. Ensure successful implementation of your RPA technology with the four tips in this post.
For financial technology companies, increasing digital capabilities is among the most important strategic goals. Without efficient digital systems managing internal operations, fintech companies will fall behind their competitors. Cloud computing, robotic advisory, artificial intelligence, and distributed ledger technology are the four major forces of disruption in fintech.
If you want your customers to remain loyal to your brand, you have to reciprocate. Then take it one step further. In today’s competitive business world, customers have more choice than ever. You need a customer-obsessed culture, where each aspect of the business keeps the customer at the center. This is how you provide a great customer experience every time and maintain retention.
Now more than ever, HR departments are striving to provide the best possible employee experience. Beyond salaries and bonuses, leaders realize that employees’ everyday happiness and satisfaction has the biggest impact on retention and overall business success. But employee frustration threatens to undermine these efforts. Many factors contribute to employee frustration, but there is one that often flies under the radar: complex workplace technology.
Without effective training, even the highest potential employees will be unable to perform to their fullest capabilities. That’s why proper training and onboarding is essential. It’s not only key to getting high-quality work faster, but also for employee retention and internal branding. Use these five best practices to bolster your training model and set new hires on the track to success.
Is someone on your team quietly rebelling against your digital transformation efforts? Are you unknowingly contributing to its demise? Resistance to change takes all shapes and forms, and sometimes it’s hard to identify. But if you don’t find the culprit, your digital change effort could be too damaged to salvage.
We hear “change management” all the time, but we rarely hear the words “change leadership” used together. In the digital business era, it’s time to start emphasizing change leadership. Otherwise, initiatives like digital transformation, shifting business models, or changing the core product will be too hard to manage. There are three main priorities change leaders must stay on top of. Read on to find out.
WalkMe’s Digital Adoption Platform (DAP) transforms the user experience in today’s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business. — Request a demo today.
Tamara’s unique perspective on the impact of digital trends on business strategy has elevated her voice to the leading edge of the digital transformation discussion. She is adept at untangling the complexities of organizational culture, its evolution, challenges, and needs in the digital era. Previously, Tamara served as managing editor for the leading national healthcare publication Becker’s Hospital Review.