Customer Experience The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal July 2, 2020July 5, 2020 By WalkMe Team What do you think results in the failure of 30% of all digital business initiatives? Poor customer experience. According to Gartner, if...
Customer Experience How to Design the Optimal Customer Experience: 6 Tips June 24, 2020June 24, 2020 By Tamara Rosin Good customer experience goes a long way. Brands with superior customer experience can bring in 5.7 times more revenue than...
Customer Experience If You Want Renewals in 12 Months Focus on Your Onboarding Today May 15, 2020May 15, 2020 By Robert Lang As an investor today with Vitruvian Partners, I am constantly assessing many different SaaS companies and their KPIs. Most of...
Customer Experience Let’s Get Personal: How to Drive Customer Success with Employee Engagement April 30, 2020May 6, 2020 By Lia Ciner Let’s talk about customer satisfaction. A frazzled customer calls the support line of your software service. The customer has spent the...
Customer Experience Leave No Customer Behind: 3 Ways to Deliver More Value to Customers During COVID-19 April 12, 2020April 19, 2020 By Lia Ciner During this period of extreme disruption, many business leaders are feeling paralyzed. This panic response to sudden and unexpected change...
Customer Experience How to Fuel User Growth with WalkMe for Oracle CX Cloud November 21, 2019November 21, 2019 By Tamara Rosin WalkMe for Oracle CX Cloud is the ideal solution for businesses that want to accelerate training, boost user expertise, and...
Customer Experience, User Experience How to Design a Winning CX Strategy for SaaS Companies: 6 Tips October 8, 2019 By Sam Makad, Contributor “Technology and software companies spend millions acquiring new customers, yet customer retention is what separates top performers from their competitors.”...
Customer Experience Catalyst Wins WalkMe DAP Award for 3M-User Digital Transformation August 20, 2019August 22, 2019 By Tamara Rosin Public services are notorious for being laggards in the race for digital transformation — but the City of Chicago has...
Customer Experience A New Customer Experience Definition for the Digital Age July 9, 2019 By WalkMe Team Take a minute to recall your most vivid memory. Is it a happy one — when you met your partner, got...
