Customer Experience, Digital Transformation 6 reasons why automated customer service is the future of business , July 21, 2021July 24, 2021 by WalkMe Team Automated customer service is set to not only transform the way customer care departments operate, but also the customer care...
Customer Experience, Digital Transformation How to Create a Customer Experience Strategy for the 2020’s , July 5, 2021July 6, 2021 by WalkMe Team 2020 was a turning point for businesses around the world, requiring a reevaluation of the customer experience strategy, products, services,...
Customer Experience, Digital Transformation, Training & Onboarding Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies , July 1, 2021July 2, 2021 by Jordan Lang It’s no secret that excellent customer service is a cornerstone of successful businesses. Now, with the digital wave upon us,...
Customer Experience 4 Ways to Improve Business Efficiency and the Customer Experience , June 13, 2021June 14, 2021 by WalkMe Team Discussions of business efficiency often revolve around topics such as inputs, outputs, costs, and performance, but efficiency also affects customers. Some...
Customer Experience GEOCONCEPT Group Catapults CX with WalkMe , June 1, 2021July 26, 2021 by Lia Ciner GEOCONCEPT Group is a company that helps businesses navigate in a big way. It provides customers with software solutions for...
Customer Experience, Digital Transformation 5 Ways to Drive Customer-First Digital Business Transformation , May 30, 2021July 20, 2021 by WalkMe Team In 2021, customer engagement has become one of the driving forces behind digital business transformation across the globe—and it’s not...
CIOs & IT, Customer Experience A Quick Service Level Agreement (SLA) Checklist , April 28, 2021April 28, 2021 by WalkMe Team What is a service level agreement (SLA) and how should you create one? In this post, we’ll cover what this document...
Customer Experience How a Journey Map Can Boost Product Adoption Rates , January 28, 2021January 28, 2021 by WalkMe Team A journey map can be a useful tool for product creators, software developers, marketers, and anyone else who wants to...
Customer Experience Customer Retention Is the Key to Success , September 16, 2020July 20, 2021 by Shoshana Friedman Did you know that it costs five times more to acquire a new customer than to retain an existing one?...
