Customer Experience The Time for Corporate CIOs to Join the CX Conversation is Now December 26, 2018 by Adi Janowitz, RVP, Customer Success EMEA, WalkMe In a hypercompetitive business environment, there’s no such thing as a customer experience re-do. Even if they love your brand…
Customer Experience 4 Emerging Customer Experience Trends: Adopt or Avoid? December 17, 2018 by WalkMe Team Just two years ago, a multi-industry benchmark study found that three out of four companies agreed: it’s imperative to improve…
Customer Experience Customer Experience vs. User Journey: Influencing the Path to Purchase December 11, 2018December 12, 2018 by WalkMe Team How easy is it to poach a somewhat satisfied customer? Easier than you think. Research shows out of every 100…
Customer Experience 5 Customer Experience Metrics to Know in the Digital Age November 21, 2018November 26, 2018 by WalkMe Team What if we warned you 30% of future digital business projects may be destroyed — and all because of poor…
Customer Experience What Customer Experience Means for Brands in the Digital Age October 25, 2018November 7, 2018 by WalkMe Team Everyone knows personalization is the key to a stand-out customer experience. But few know how to provide it. For those…
Customer Experience Customer Experience 101: How to Win in the Digital Era October 7, 2018 by WalkMe Team At a time when customers have higher expectations than ever, satisfying their demands has become a critical business challenge. Consumer…
Customer Experience Deep Dive: No ‘Zero-Touch’ Customer Experience Model? You’re Losing Fast September 13, 2018November 1, 2018 by Tamara Rosin Your customers are losing patience. In the era of Amazon Prime, instant Netflix streaming, and virtual assistants, your customers have…
Customer Experience How Digital Retailers Can Boost Customer Experience and Innovation September 11, 2018September 27, 2018 by WalkMe Team In the digital era, your ability to fulfill customers’ expectations is critical to providing a compelling customer experience. With the…
Customer Experience Customer Experience and AI: Why You Need Both in Your Business Strategy August 20, 2018September 26, 2018 by WalkMe Team Companies are facing more pressure than ever to differentiate their customer experience. But in today’s hyper-competitive business landscape, how can…
