Customer Experience, Digital Transformation, User Experience What is a total experience strategy and how do you create one? September 20, 2021October 3, 2021 by WalkMe Team Marked by Gartner as a top tech trend for 2021, total experience is an overarching approach that links disciplines such...
Customer Experience, Digital Transformation Why every company needs a customer data platform August 29, 2021August 30, 2021 by WalkMe Team A customer data platform (CDP) presents a 360-degree view of customers and their engagement with a company’s channels. Read on to...
Customer Experience, Digital Transformation 4 ways to adapt to customer expectations in the new normal August 18, 2021August 19, 2021 by WalkMe Team Customer expectations shifted dramatically in 2020 and many of those changes are here to stay. Adaptation will be essential for...
Customer Experience, User Experience Journey to the center of a customer adoption strategy August 10, 2021August 13, 2021 by WalkMe Team The right customer adoption strategy can improve the customer experience, reduce churn, boost retention, and do wonders for bottom-line profits. A...
Customer Experience, Digital Transformation 6 reasons why automated customer service is the future of business July 21, 2021August 3, 2021 by WalkMe Team Automated customer service is set to not only transform the way customer care departments operate, but also the customer care...
Customer Experience, Digital Transformation How to Create a Customer Experience Strategy for the 2020’s July 5, 2021July 6, 2021 by WalkMe Team 2020 was a turning point for businesses around the world, requiring a reevaluation of the customer experience strategy, products, services,...
Customer Experience, Digital Transformation, Training & Onboarding Forrester Names WalkMe in Tech Tide™ Report on Contact Center Technologies July 1, 2021October 28, 2021 by Jordan Lang It’s no secret that excellent customer service is a cornerstone of successful businesses. Now, with the digital wave upon us,...
Customer Experience 4 Ways to Improve Business Efficiency and the Customer Experience June 13, 2021June 14, 2021 by WalkMe Team Discussions of business efficiency often revolve around topics such as inputs, outputs, costs, and performance, but efficiency also affects customers. Some...
Customer Experience GEOCONCEPT Group Catapults CX with WalkMe June 1, 2021July 26, 2021 by Lia Ciner GEOCONCEPT Group is a company that helps businesses navigate in a big way. It provides customers with software solutions for...
