Customer Experience Deep Dive: No ‘Zero-Touch’ Customer Experience Model? You’re Losing Fast September 13, 2018September 16, 2018 by Tamara Rosin Your customers are losing patience. In the era of Amazon Prime, instant Netflix streaming, and virtual assistants, your customers have…
Customer Experience How Digital Retailers Can Boost Customer Experience and Innovation September 11, 2018September 9, 2018 by WalkMe Team In the digital era, your ability to fulfill customers’ expectations is critical to providing a compelling customer experience. With the…
Customer Experience Customer Experience and AI: Why You Need Both in Your Business Strategy August 20, 2018August 20, 2018 by WalkMe Team Companies are facing more pressure than ever to differentiate their customer experience. But in today’s hyper-competitive business landscape, how can…
Customer Experience Deep Dive: Why You Need Self-Service in Your CX Strategy August 9, 2018August 12, 2018 by Tamara Rosin My dad recently told me he’s never used an ATM in his life. I was incredulous. I almost exclusively use…
Customer Experience How Automation Technology Can Humanize Your Customer Experience August 2, 2018August 7, 2018 by Tamara Rosin How can you fix poor customer experience? To identify the right solution, start by putting yourself in your customers’ shoes. Think…
Customer Experience Facing Churn? Look Out For These Customer Experience Mistakes July 18, 2018September 13, 2018 by Tamara Rosin Can you imagine losing up to one-third of your customers? If you provide a poor customer experience, this nightmare scenario…
Customer Experience How to Boost CX with Customer Journey Mapping July 5, 2018 by Tamara Rosin A compelling customer experience is one of the most important competitive differentiators a company can have. Discover the tool that allows…
Customer Experience 4 Tips to Raise Long-Term Customer Engagement June 21, 2018June 25, 2018 by WalkMe Team Rising customer expectations and the emergence of a subscription-based business model has disrupted traditional customer engagement strategies. For SaaS companies,…
Customer Experience B2C vs. B2B: How the Customer Experience Definition Became Equalized June 14, 2018June 17, 2018 by Tamara Rosin Once, customer experience meant different things, depending on whether a company served other businesses or consumers directly. Those days are…
