Customer Experience Catalyst Wins WalkMe DAP Award for 3M-User Digital Transformation August 20, 2019August 22, 2019 by Tamara Rosin Public services are notorious for being laggards in the race for digital transformation — but the City of Chicago has...
Customer Experience A New Customer Experience Definition for the Digital Age July 9, 2019 by WalkMe Team Take a minute to recall your most vivid memory. Is it a happy one — when you met your partner, got...
Customer Experience Better Employee Engagement — Your Next Customer Experience Solution? June 19, 2019 by WalkMe Team If you’re like most organizations, you’re on the lookout for that magical customer experience solution to boost engagement and retention....
Customer Experience Your Curated Guide to Customer Experience Optimization May 22, 2019 by Tamara Rosin New market entrants emerge on a daily basis. When the competition is this fierce, customer experience optimization is a strategic...
Customer Experience Who Should Really Lead Customer Experience Design? May 13, 2019 by WalkMe Team The need to provide an excellent customer experience is not a novel concept but it is an act of necessity....
Customer Experience How On-Screen Guidance Can Improve Your Customer Experience April 28, 2019 by WalkMe Team Do you value your customers’ time? This might seem like an obvious yes. But unless you provide a seamless and efficient...
Customer Experience How to Develop a Stellar Customer Experience Management Strategy April 8, 2019 by WalkMe Team The advent of the digital age has raised competition among brands to unprecedented levels. Consumers are continuously exposed to products...
Customer Experience How to Build a Customer Journey Map in 5 Simple Steps March 3, 2019 by WalkMe Team A customer journey map is your key to fostering higher customer engagement, boosting loyalty, and unlocking new value. Having one is...
Customer Experience How to Digitize Your Customer Success Activities February 14, 2019February 17, 2019 by Gary Rubinstein, Customer Success Leader, Advisian There is a lot of talk in the Customer Success (CS) domain about using “tech-touch” to scale CS operations. Tech-touch,...
