Customer Experience How a Journey Map Can Boost Product Adoption Rates , January 28, 2021January 28, 2021 by WalkMe Team A journey map can be a useful tool for product creators, software developers, marketers, and anyone else who wants to...
Customer Experience Customer Retention Is the Key to Success , September 16, 2020September 16, 2020 by Shoshana Friedman Did you know that it costs five times more to acquire a new customer than to retain an existing one?...
Customer Experience Redefining Customer Experiences for the Next Normal , August 17, 2020August 17, 2020 by WalkMe Team Business leaders have long known that customer experiences influence buying behavior, brand perception, and bottom-line profits. Today, however, the digital economy...
Customer Experience The Top 5 Customer Experience Metrics: How to Measure Customer Success in the Next Normal , July 2, 2020October 1, 2020 by WalkMe Team What do you think results in the failure of 30% of all digital business initiatives? Poor customer experience. According to Gartner, if...
Customer Experience How to Design the Optimal Customer Experience: 6 Tips , June 24, 2020June 24, 2020 by Tamara Rosin Good customer experience goes a long way. Brands with superior customer experience can bring in 5.7 times more revenue than...
Customer Experience How WalkMe and McGraw Hill Made Learning Platform Adoption Universal , June 4, 2020August 11, 2020 by Lia Ciner COVID-19 has impacted nearly every aspect of life. In the past few months, for the millions of students around the...
Customer Experience If You Want Renewals in 12 Months Focus on Your Onboarding Today , May 15, 2020May 15, 2020 by Robert Lang As an investor today with Vitruvian Partners, I am constantly assessing many different SaaS companies and their KPIs. Most of...
Customer Experience Let’s Get Personal: How to Drive Customer Success with Employee Engagement , April 30, 2020May 6, 2020 by Lia Ciner Let’s talk about customer satisfaction. A frazzled customer calls the support line of your software service. The customer has spent the...
Customer Experience Leave No Customer Behind: 3 Ways to Deliver More Value to Customers During COVID-19 , April 12, 2020October 8, 2020 by Lia Ciner During this period of extreme disruption, many business leaders are feeling paralyzed. This panic response to sudden and unexpected change...
