How to Evolve Change Management Certification for Digital Change
Change management practices themselves have been evolving at rapid speed. But have change management certification programs been keeping up? Because technology drives a vast majority of change initiatives, working with and among digital tools have become a crucial focal point of change management. To keep up with the pace of change in the digital age, change managers must up the credentials in change management certification.
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New change management certification requirements
1. Understand where employees struggle on technology, what their overall needs are, and how technology will impact employees
4. Address the importance of employee training and software onboarding to drive successful digital change
Traditional change management certification requirementsMost change management certifications focus on fulfilling traditional change management practices and protocols — the basics. These include:
- Identifying areas for change
- Implementing change
- Combatting employee resistance
- Deploying change management tools/processes
New change management certification requirementsWe’ve established how important digital skills are for today’s change managers. Now the question arises — which skills should change managers learn? The short answer is that they should focus on skills that enable them to address the factors that lead to resistance. To get ready for today’s evolving environment, here are five new things that should be included in today’s digital change programs:
1. Understand where employees struggle on technology, what their overall needs are, and how technology will impact employeesEmployee resistance is well-known as one of the biggest obstacles to effective change. Unfortunately, unless handled properly, digital technology can increase resistance and frustration. Knowing how employees are impacted by technology will help change managers tackle resistance, objections, and frustrations before they occur. This is one of the most essential ingredients that contribute to successful change programs.
2. Be aware of current change management tools, software, and capabilitiesChange managers themselves must use technology, so it pays to understand change management tools and software. This will help change managers support employees, execute change initiatives more smoothly, and boost success rates. Change management tools include:
- Digital adoption platforms (DAPs) – Digital Adoption Platforms (DAP) are tools that offer in-app training, on-demand learning, and AI-driven analytics of software usage
- Project management software – Wide-scale change initiatives include many moving parts. Competency on project management software will give you the confidence to provide the necessary oversight of the change effort.
- Knowledge tools – Software such as knowledge bases and other go-to resources are essential for communication with employees.
3. Understand how adding new digital tools affects workflowsEvery new software deployment will have a different impact on the workplace. Understanding how different types of tools impact workflows can help change managers prepare for and prevent problems. It can also help ease transitions and enhance their results. For instance, change managers should learn:
- How employees’ individual duties will change
- The learning curve
- How productivity will be impacted
- Whether employees’ will need re-skilling and how much
- The psychological impact of the deployment
4. Address the importance of employee training and software onboarding to drive successful digital changeDigital transformation and digital adoption are, as mentioned, the most common cases of change in today’s workplace. This means that a large portion of change initiatives will involve onboarding and training. To successfully manage digital change, it is necessary to:
- Effectively train employees on new software
- Understand how new digital tools can enhance but also disrupt the workflow
- Find ways to decrease learning curves and increase productivity