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Dreamforce 2018 Sessions: 5 Digital Transformation Speakers to Hit

Dreamforce 2018 Sessions: 5 Digital Transformation Speakers to Hit

Dreamforce 2018 Sessions: 5 Digital Transformation Speakers to Hit
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By Madeleine Truitt

Dreamforce 2018 is almost here!

It’s time to put the final touches on your schedule, and decide which speaking sessions will be the focal point of your itinerary.

digital transformation

With thousands of speaking sessions to choose from, attendees have the power to shape their Dreamforce experience. So it’s up to you to choose wisely.

Luckily, if you’re a digital leader in search of new perspectives to enhance your company’s digital transformation strategy then we have a line-up curated for you!

Be sure to hit the following Dreamforce 2018 sessions on all things digital transformation:

1. Advice from the Fortune500: Maximize Salesforce with a Digital Adoption Strategy

Who’s speaking?

Michelle Anthony, Integration Specialist, Shell Oil Global Commercial

Jane Bach, Sales Enablement Manager, Paychex

Jae Borgard, VP Technology Enablement, Dell Inc.

Brittany Rolfe, VP Customer Engagement, WalkMe

What it’s about

Discover how enterprise organizations can overcome common digital transformation challenges by hearing one of Salesforce’s top success stories. This panel, featuring executives from Paychex, Shell Oil and Dell Technologies, will provide insight into which tools you can implement in order to create a seamless digital adoption plan.

Why you should attend

Executives, managers and professionals alike will benefit from a deep-dive into the world of digital adoption — the next frontier of digital transformation. Gain insight to master common challenges that accompany company-wide digital transformation.

Where and when

Where: Marriott Marquis Foothill G1-G2

When: Thursday, September 27 at 3 PM – 3:40 PM

Add this session to your agenda here.

2. How Hulu Uses Automation to Amplify Salesforce Value and Employee Productivity

Who’s speaking?

Karen Van Kirk, Vice President, Viewer Experience, Hulu

Dan Adika, CEO, WalkMe

What it’s about

Creating and designing a flawless customer experience requires a state of the art employee training strategy. This session provides an in-depth look at how to come out on top in today’s competitive market by arming your team with the top-notch training.

Why you should attend

Satisfying the needs of 20M customers is no small feat, and one that Hulu does flawlessly. Attendees will learn how to train employees and provide the ultimate customer experience by implementing automation and self-service.

Where and when

Where: Moscone South, Partner Theater 1

When: Wednesday, September 26 at 4 PM – 4:20 PM

Add this session to your agenda here.

digital adoption

3. 6 Recurring Elements of a Digital Operating Model

Who’s speaking?

Matt Evans, Director, Innovation and Transformation Salesforce

What it’s about

Incorporating digital strategies into your workflow isn’t just about adding new tools and platforms. Rather, the focus should be on integrating more efficient techniques into every aspect of your company ecosystem, from employee training to customer service.

Why you should attend

This session with Salesforce’s very own director of innovation will provide insight for business leaders on how to institute a customer-centric digital philosophy. Learn how to instill the appropriate culture and champion your digital transformation.

Where and When

Where: City View at Metreon, Level 4- Inspiration Peak Theater

When: Thursday, September 27, 1 PM- 1:20 PM

Add this session to your agenda here.

4. #ITVisionaries: CIO’s 2019 Imperatives for End-to-End Transformation

Who’s speaking?

Cindy Breshears, Chief Transformation Officer, IBM

Frederic Chanfrau, CIO Technology, Citizens Bank

Kenneth Jeanos, President & CIO, Panasonic

Kamran Ziaee, Chief Information Officer, CenturyLink

What it’s about

Peer into the future of digital disruption — AI and automation — and discover how to ensure the digital success for your business. This panel of CIO change agents will be discussing how to implement the emerging technology for successful digital leadership in 2019.

Why you should attend

In order to execute a successful digital transformation, CIOs must understand how to utilize emerging technologies such as AI and automation. Successfully executing a full digital transformation means reinventing your organization amid constant disruption.

Where and When

Where: Moscone West, Room 2020

When: Wednesday, September 26, 9 AM – 9:40 AM

Add this session to your agenda here.

employee productivity

5. AI’s Role in the Future of Work

Who’s speaking?

Dan O’Connell, General Manager, Voice AI Dialpad

What it’s about

“Dialpad is leading the revolution through voice-driven artificial intelligence, real-time speech recognition, and natural language processing.”
Join this session with Dialpad’s general manager to learn how AI can vastly improve your customer service with customer insights. Improve your employee efficiency and gain a greater understanding of how AI impacts the future of work.

Why you should attend

Now more than ever, we’re seeing a significant shift as the employee experience, customer service and overall infrastructure evolve to fit the digital needs of enterprises. It’s crucial that companies keep up with this fast-paced change.

Where and When

Where: Moscone South, Partner Theater 2

When: Wednesday, September 26, 10:45 AM – 11:05 AM

Add this session to your agenda here.

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Madeleine Truitt
Madeleine is a writer and content creator. For the past three years, she has harnessed her passion at WalkMe to explore pivotal trends in the digital workplace. When she’s not engaging with WalkMe’s online community she’s usually found in her happy place lounging on the beach with a historical fiction novel on hand.