Embracing ‘The Power of How’ Will Give Leaders an Edge
There is a catch 22 when it comes to business software. While digital transformation is vital to success, buying more software isn’t necessarily the answer to our business problems. We keep purchasing new systems, new platforms, new software… all with the promise of hitting productivity out of the park. And yet, as we embrace 2018, we are rehashing the same digital transformation gripes of years past.
Why We Need to Focus on The How“The wise man doesn’t give the right answers, he poses the right questions.” The need to digitize is disrupting how businesses operate. To do nothing is not an option. Leadership must implement new tech today to remain relevant tomorrow. To ask, “Why should my business invest in new enterprise software?” is missing the point. Asking “What” is a similarly flawed response. Your choice of system, although important, is less critical than what happens next. Ultimately both questions focus on theory rather than value creation. The differentiator when it comes to facilitating digital is: embracing the power of how. Asking, “How do I use digital tools to drive my bottom line?” When we talk about digital transformations, we have to think about more than just exchanging paper records for digital ones, or implementing digital tools. It involves a paradigm shift in work culture. “How?” is the singular most important question executives should be asking. More specifically: “How do I align my digital assets with my business needs?”
Zoom in on the HumanMost companies are under-utilizing their digital assets because they take the wrong approach. We need to look past the technical features of software, and recognize the bigger picture: an opportunity for a new way of thinking, working and behaving. Part of the challenge is that we are operating in an era of a multi-generational workforce layered by the notion of the overwhelmed employee. The traditional one-size fits all model hasn’t and will not work, moving forward. The reality is, people are the biggest asset to any organization but remain the most complex cog in the machinery of business. So, given that fact, it makes sense that maximizing the potential of your technology will hinge on your people. The focus needs to shift to finding a way of building a strong and lasting relationship between our employees and their software from day one. To start, address these four critical moments in the employee’s digital experience:
Dissecting the Digital Conundrum: The 4 Steps of How
- System onboarding: How do we accelerate time to competency?
- Contextual Support: How can we shift from learning the process to executing it?
- Updates and Releases: How do we keep pace with the speed of innovation?
- Retraining: How do we effectively combat the forgetting curve?