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Advanced digital tools have revolutionized the modern workplace. But CIOs often make the same mistake when choosing new software.
They focus too much on user outcomes, and not enough on usability.
Think about it. Everything we hear and read about emerging tech boils down to the promise for greater outcomes. It’s all about deeper insights, fewer errors, and higher productivity, all in less time.
We see this now with the hype around artificial intelligence. AI-generated buzz is merited, but enhanced technological capabilities — no matter how intelligent — don’t matter if the tool is too difficult to use.
Organizations need emotionally intelligent software to raise both outcomes and usability.
Tools that can anticipate where frustration will occur and prevent a negative emotional response in users will be of the greatest value to companies and produce the highest ROI for CIOs.
What does emotional intelligence have to do with technology?
Emotional intelligence, or EQ, is defined as the ability to understand and manage one’s own emotions, and to recognize, monitor, and influence the emotions of others.
EQ is a critical “soft skill” for managers and employees alike. It’s rarely applied to technology, mainly because software doesn’t have emotions (yet…) — but the human end-user does.
Anyone who has ever struggled to use a complex software platform knows how excruciatingly frustrating it can be. You have a job to do and you need to use a certain tool to do it. But the tool isn’t working for you. Time is passing, your stress is rising, and your productivity is declining.
As excited as CIOs may be about implementing a promising new software solution, the road to adoption will be long and full of obstacles if the tool lacks emotional intelligence.
Emotionally intelligent software is within reach
If difficulty using software evokes a negative emotional response, employee productivity and performance will suffer.
Digital adoption platforms add a layer of “emotional intelligence” to any software platform. With AI and machine learning capabilities, this breed of software uses data to anticipate where users will experience friction, a key indicator of employee frustration. It can proactively deploy onscreen assistance in the form of pop-ups to prevent user issues from arising.
Digital adoption platforms ensure a positive emotional user experience by providing help and preventing the factors that contribute to user frustration.
Think about how much more efficient, productive, and happy your employees will be if they don’t feel like pulling out their hair every time it’s time to use a software system.
An EQ boost goes a long way
Digital tools have the power to skyrocket employee productivity and enhance virtually all business functions.
It’s the CIO’s job to decide which tools will support the business strategy. It’s also their responsibility to ensure employees can use the tools effectively, without frustration or difficulty.
Emotionally intelligent software solutions like digital adoption platforms prevent negative emotions among users so they can work better, not harder.