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Gartner Report on Remote Work Reveals Technology Drives Resiliency in the Face of Disruption

Gartner Report on Remote Work Reveals Technology Drives Resiliency in the Face of Disruption

By Lia Ciner

The social distancing restrictions have been an unexpected catalyst for businesses to transition to working from home. There’s no choice right now and the reality is shedding light on how prepared (or unprepared) many organizations are for a remote work reality.

A new 2020 Gartner report by Analyst Joe Mariano called Reaping the Benefits of Remote Work for Your Midsize Enterprise explains that even before the Coronavirus, many companies feared the transition to remote work and avoided it.

You can read the full report now, or read our takeaways below.

What are businesses afraid of?

Mariano cites that according to his research, the main reason that CIOs resist instituting remote work processes is that they fear working from home will lower employee productivity. There is an overall fear that without in-person presence, employee performance will suffer. 

“Lack of direction and understanding of remote work practices have led to immature policies and programs that have failed due to poor adoption by business employees and management.”

– Joe Mariano, Gartner Analyst

Remote work programs in the past have often failed. Poor adoption by business employees and managers could be prevented with strategic planning and the right digital strategy.

What does digital adoption have to do with remote work?

Remote work can be extremely beneficial for organizations. But without streamlined and aligned digital processes, remote work will pose endless challenges. That’s where digital adoption plays a crucial role in the success of remote work technology.

A Digital Adoption Platform ensures that software is efficiently adopted across the organization, with no in-person training at all. A DAP enables a WFH digital strategy by:

With the right software, digital adoption strategy, and input from HR, organizations can realize tremendous benefits from having employees WFH. A great example is how unlimited the talent pool becomes when a company is fully digitally enabled for remote work. 

If a company limits its talent pool to people that are able to be in their physical office five days a week, nine hours a day, then they prevent the hiring of possible better candidates for available roles. Remote work capabilities mean that they can hire people from all over the world, and truly create the best teams possible.

How does remote work ensure business continuity?

While organizations are stuck in the COVID-19 reality, they simply cannot afford to put sales and customer services on hold. In the short-term, mobilizing an online workforce and equipping them with a digital adoption platform could make or break a company’s survival.

Business continuity is a company’s survival capabilities for making it through anything and everything. Companies that had remote work processes in place are in a much better position right now than those who didn’t. 

Longterm business continuity is dependent on being remotely and digitally enabled, and the Coronavirus has proven that to be true.

Read the full Gartner Report here.


Lia Ciner
Lia specializes in analyzing and forecasting the development of corporate culture in the digital era. Her experience in both NGOs and high-tech gives her a unique perspective and passion for exploring psychology, global business trends, and how technology is impacting the evolution of our culture.