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Why Use Live Chat Support Software When You Can Use WalkMe?

Why Use Live Chat Support Software When You Can Use WalkMe?

Customer Retention

By Omri Erel

For about 10 years, professional websites have offered live chat support software either for the site and service itself, or for a service that the site reflects. For the longest time, this was the best solution when compared to ticket based help desks, forums and e-mail. But, in the second decade of the 21st century, why use this when you can use the incredibly advanced system, WalkMe?

WalkMe is the most advanced website navigation and user support system yet developed. As a powerful alternative to old system such as live chat, forums, Flash, Shockwave another traditional platforms, this one is simply amazing.

We give you a customization system that requires little to no programming skill, and only the basic, commonsense sense of design in order to be made fully operational and highly professional. Utilizing an advanced API, we offer a system of pop up’s, branching menus and even smart logic systems that allows the website to anticipate the users’ needs, and visually point out paths of navigation, and features of a site so that a user can never be confused or lost.

Live chat support software requires a human being be present on the other end, a significant amount of bandwidth and some platforms simply won’t support it. In this modern time, many devices are portals to the Internet that were once mere novelties. Mobile devices and game consoles do not always support live chat support software, nor do they have the computing capability or bandwidth available. However, WalkMe is compatible with pretty much any net smart device, be it a PC, mobile device or just about anything else that has a browser.

With WalkMe, if you want a human being running support, they can interact directly with the user in navigate the site in real time alongside them, without the need for large bandwidth trunks for audio or video transmission. Coordination between users and web site administrators has never been this easy to manage, nor this low foot print.

Due to the versatility of WalkMe, the same advanced menu system that aids in navigation and aesthetic presentation for a site can also double as a support system, requiring fewer frameworks be put into place, thus reducing the amount of maintenance and complexity of a site. Simple elegance is the name of the game and positive user experience, and WalkMe was designed with this foremost in mind.

Many users on the Internet are wary of live chat support software , being somewhat shy and appreciative of their anonymity. WalkMe ensures anonymity as well as conservation of resources such as computing power, display area and bandwidth use. No other support system offers this, and no other support system is as fast or cost-effective. Ticket base support desks, live chat support software and other traditional methods of user support require response times and delays that WalkMe does not.

WalkMe is the first example of truly 21st century web technology, and is raising the bar for how support and user experience via websites should be handled. In a couple years, user experience through web will be judged strictly on the standards set by WalkMe, you can count on that.


Omri Erel