WalkMe Unveils Updated Platform With Enhanced Features
We are excited to share new features and enhancements on the WalkMe platform.
Please note: Your current Walk-Thrus will not be affected by this update, and changes will not be implemented until you update and publish your Walk-Thrus.
Here are the highlights:
• Drag & Drop Interface in the Rule Engine – Save time and speed up your workflow by reordering rules and conditions in the rule engine using a simple and intuitive drag & drop interface.
• Enhanced Surveys – Collect NPS/CSAT feedback and engage more users with your surveys by displaying one question at a time, instead of all questions in bulk. Additionally, you can now get more meaningful answers from users by adding a free text area to any type of question, even multiple choice.
LiveIntent is already using WalkMe’s Surveys to collect NPS feedback from its users. See what Julia Rieger, VP of Product Marketing at LiveIntent has to say:
“Before implementing WalkMe, we had to manually create, segment, and send NPS surveys to customers via email, in order to gauge customer satisfaction. With WalkMe, LiveIntent is now able to introduce the NPS survey to real platform users as they login to the platform. We are able to auto-play and control the frequency on the survey and have seen tremendous response rates, providing results we are more confident in.” Julia Rieger, Vice President of Product Marketing, LiveIntent
Read the full release notes to learn more about the new features.
The WalkMe team is here to help you along the way. Feel free to reach out to your Customer Success Manager if you have any questions, or email us at firstname.lastname@example.org
Want to know more about WalkMe? You can try it here for free.