Guidance System for Websites and Online Service – WalkMe’s Next Generation
Company Announces Enhanced System with Updated Automatic Guidance Sequences, To-Do Progress Lists and Integrated Search Capabilities
SAN FRANCISCO, March 28, 2013 — WalkMe Inc., provider of the world’s first guidance system for websites and online services, today announced the availability of the next generation of its WalkMe™ system, offering new features for website owners, online service providers, and SaaS vendors. WalkMe offers Walk-Thrus which are step-by-step guides for site visitors that help them to easily complete forms, make purchases, or perform other related tasks, no matter how complex. The new system features industry-first automatic guidance sequences, integrated search engine widgets, and a unique to-do list feature that acts as an advanced progress tool to show users how far along they are in a process.
WalkMe’s Walk-Thrus are automatic guidance sequences in the form of interactive tip-balloons that are overlaid on the screen, and guide users step-by-step as they progress through a task, until it is successfully completed. The back-end of these guidance sequences is controlled by various condition builders which are logic-based rules an editor can create to make Walk-Thrus run at optimal efficiency. For example, conditions can be set that present different Walk-Thrus to those who are or those whom are not first-time visitors to the site. For example, those using WalkMe for their Salesforce.com can be presented with specific Walk-Thrus if they are identified as “sales,” “marketing,” or “HR”, for example.
The new WalkMe now allows for the best search results from a company’s knowledge base, which can include user forums, tutorials, help pages, and even external resources. Site owners can easily customize a search widget that can be set to only search a specific domain, such as a support page. This control allows a site to focus users on finding answers quickly, instead of using a broader search tool that might take the user away from the site. As users can search directly via Walk-Thrus, these can be populated with the keywords of the editor’s choosing. WalkMe also now offers integration with popular support centers Desk.com and Zendesk.com, so users can easily search through a site’s support page even if they are not currently on that page.
The system update now features a WalkMe To-Do List, an advanced onboarding feature that automatically guides first-time users through a list of action items. It helps them successfully complete the “orientation” stage of using a new service or website so they feel more comfortable and can be prompted to make additional purchases. The feature gives direct feedback to the user to see how much they have accomplished, and also provides analytics to the website owner who can view which users reach progress “goals” on a website. Such analytics can help administrators to spot user stumbling blocks on their site, thus providing important data on the site’s UI, content, or the order of the process itself in order to encourage more signups and order completions.
“In order to add amazing value for our clients, we are constantly working to advance WalkMe’s features, and this system update offers users more control over the kind of information they need to succeed,” said Dan Adika , CEO of WalkMe Inc. “These new features not only streamline the experience for the end user, they also provide vital analytics for site owners that give them the necessary insights to change their Walk-Thrus and related processes. There is no solution on the market that provides the same capabilities and we consistently out-perform on compliance, security, performance, as well as vendor stability and support. WalkMe is the only system that can serve the needs of every business, from a small family-run ecommerce site to Fortune 500 companies with hundreds of Walk-Thrus.”
WalkMe enables any web platform, such as websites, SaaS vendors, web applications, online banking, healthcare, trading platforms, e-commerce and others, to create interactive on-screen Walk-Thrus, thus assisting end-users in quickly and easily finishing even the most complex tasks. The system also allows companies to cut support costs while improving conversions and overall end-user satisfaction.
To learn more about WalkMe and its new features, sign up for an informative webinar athttp://meetme.so/WalkMeTrainingSession.
WalkMe Inc. is the provider of WalkMe™, the world’s first interactive online guidance system, which enables businesses to simplify the online experience and eliminate user confusion. Similar to a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks. Businesses use WalkMe™ to increase conversation rates, reduce support costs, increase self-service adoption, accelerate training and improve customer experience.
Founded in 2011, the company has offices in San Francisco and Tel Aviv. It is funded by Gemeni Israel Funds, Mangrove Capital Partners and Giza Venture Capital.
For more information, visit www.WalkMe.com.