How We Onboarded Employees in 6 Different Countries to a New HCM
The annual performance review isn’t usually a captivating subject matter, but when HR is able to show a 98%, on-time, completion rate — we can see an exception to the rule. WalkMe’s evolution from small startup to robust company required us to adopt an HR management system that could scale with our growth. We chose ADP’s Workforce Now. For the first step in the implementation process, employees were asked to log into the system and update emergency contact information. Less than half completed the task on time. This process taught us a big lesson about digital adoption. Anticipating our second company-wide initiative — the annual performance review — we knew there was room for improvement. At WalkMe we are firm believers that all digital processes should be simple and efficient. So instead of just talking the talk, we walked the walk — turning to our very own technology to guide our employee onboarding efforts. What happened next exceeded even our expectations.
The ProblemThe annual performance review is an important checkpoint in any company. WalkMe’s hyper growth has made it doubly critical for employees and management to touch bases and align goals. Additionally, self-evaluations help highlight star performers, serve as a benchmark for career development and uphold the open-door policy we have carefully cultivated. As any HR representative will tell you, executing ADP training for employees in 6 different countries is no small undertaking. It typically begins with multiple announcements, follow-up emails, and reminders. When all else fails, there is the dreaded round of desk-to-desk nagging. In a world where AI and machine learning are becoming the norm, this feels like a step back towards the dark ages. The challenge is taking a process which is important for company goals, yet seemingly disconnected from the daily workflow, and making it a top priority for all employees. Company-wide initiatives like ours face two main hurdles:
- Motivation: It is difficult motivating employees to take action when they don’t see a personal or immediate benefit.
- Onboarding: ADP is an HR application that our employees do not use with any kind of regularity and was still new to the company. We understood that technical instruction would be required to perform the task.