Digital transformation is an immense challenge for organizations to face. It is more than just purchasing the latest applications for your departments—it requires a company-wide change in mindset that begins with understanding the connections between your employees, your customers, and the technology that drives their engagement.
In the midst of a rapid digital transformation, global software company Red Hat’s tech stack was becoming more complex by the day. New technology meant more processes which required even more digital enablement. To go along with this immense undertaking, the pandemic further compounded the obstacles by creating drastic changes in the market and sending employees home to fend for themselves on their new digital tools.
Red Hat’s Chief Information Officer (CIO), Mike Kelly, read the writing on the walls and knew that in order to achieve digital transformation excellence, it would all have to begin with confident and capable employees. As more business leaders are learning in 2021, a comprehensive customer experience can only be offered once you empower your employees to do so.
Armed with this knowledge, Kelly sought out the ultimate employee experience. He landed on WalkMe’s Digital Adoption Platform (DAP) as the solution his organization would utilize to remotely enable their workforce of over 16,500 employees, driving digital transformation across the world.
After 3 years of in-app, real-time guidance and automation, as well as data insights to measure and analyze software usage, WalkMe commissioned Forrester Consulting to study the total economic impact of DAP on Red Hat’s operations. They interviewed Kelly and the Transformation Center of Excellence to get Red Hat’s perspective on their journey with WalkMe.
The Value of DAP
As mentioned in one of the interviews, Kelly said he sees WalkMe as a key solution to “make employees efficient, productive, innovative and collaborative,” while at the same time “make sure that the adoption is there and that employees are actually using things as intended so that we can get the most value.”
Red Hat was one of four organizations to take part in the Total Economic Impact™ (TEI) study, and the results of their WalkMe implementation were impressive, to say the least. Some of the top statistics for Red Hat include:
- $915K worth in yearly recaptured end-user productivity for just one application alone
- $683K in potential savings on design and implementation training for managers for a new platform
- Reduced support tickets for a frequently used application by 39%
- An expected 20% in savings on software licenses
This is only the tip of the iceberg. In order to continue the fostering of exponential value across the tech stack, WalkMe’s insights are locating and evaluating problematic processes so they may be adjusted and tailored to the needs of employees. One such workflow was converted from 15 clicks to a single click. With Red Hat offering a streamlined user experience, employee satisfaction can continue to rise and drastically affect the bottom line.
For Red Hat’s complete TEI spotlight story, read more here.