Scaling for the journey
With less than four months left in 2021, I can easily say it has been quite a year in terms of milestones for WalkMe—from growing our team to scale the business, to our IPO in June. And today, we add another milestone:
It’s my great pleasure to announce that Wayne McCulloch has joined WalkMe as our first Chief Customer Officer!
As we continue to evolve our platform to exceed the expectations of today’s data-first enterprises and create exceptional value along their journeys, it has become clear that we need the right leader to oversee customer success—one who also thoroughly understands that digital adoption is the most important piece of the digital transformation puzzle.
Wayne’s appointment will ensure the voice of our customers is represented at the highest level to maximize their experience throughout their WalkMe journeys.
As Chief Customer Officer, Wayne will lead all post-sales functions, including Customer Success, Service, and Support. Wayne’s remit also includes the management and growth of WalkMe’s Digital Adoption Institute, with the mandate of advancing the profession of digital adoption through vocational certifications, executive education, and scholarships.
Wayne is one of the world’s leading customer success experts, a startup advisor, investor, keynote speaker, best-selling author of the widely-acclaimed book, The Seven Pillars of Customer Success, and the recipient of multiple industry awards over his more than 25 years of experience in customer-focused roles in the B2B software space!
Through his leadership roles at Salesforce and most recently Google Cloud, where he led customer success of the entire SaaS portfolio of 7.1 million customers, Wayne has a unique understanding of what is needed to successfully scale a company’s customer-focused organizations (professional services, customer success, support, enablement, advocacy, community, etc).
Additionally, his expertise in extracting more value from the technology investments and user experiences of global enterprises made him a top pick for this role.
Wayne joins us amid accelerated demand for digital adoption solutions and strong momentum behind our public debut this summer. And he is already making great strides within WalkMe! We are excited to have him on board and look forward to closing a strong fiscal year under his leadership.