How to Cure the 2 Biggest Software Learning Pain Points
As part of efforts to raise productivity, many organizations have adopted a mentality of cutting corners.
This is particularly true when it comes to organizational learning. After a company decides to implement a new process or tool, employees want the learning process to go as quickly as possible so they can get back to work.
You Can’t Learn by Cutting Corners
But, when facing a complex task, successful learning requires a deliberate, step by step approach.
Imagine if you no longer felt pressured to cut corners. Imagine if you received contextual, real-time guidance to support learning. In this case, a step by step approach would actually speed up and clarify the learning process. It would enable greater efficiency and productivity for staff.
That’s why many businesses today are taking advantage of training tools that simplify software onboarding.
Implementing new technology presents a significant learning challenge. With step by step software learning tools, employees can become proficient with new technology faster.
Tackle Employees’ Software Learning Fears, Head On
Organizations have two main complaints about software training: It’s time consuming and expensive.
Employees often feel crunched for time as it is. Introducing a new, complex software system into their workflow can add even more stress. On top of that, a lengthy training process will likely make employees worry about their productivity.
With traditional approaches to software learning, these concerns are valid.
Traditional Training Methods are Costly and Ineffective
Participating in classroom sessions, reading dense instruction manuals, or watching webinars requires a lot of employees’ time. It can take months for employees to complete training.
There are also significant expenses involved. Organizations often pay software vendors or other experts to host employee training sessions. Lost productivity due to a long learning curve is another cost.
After all this, employees are unlikely to retain most of the new information they hear during training.
A complex user interface and many features to navigate will lead to confusion when it’s time to actually use the platform. Questions, frustration, and an abundance of tickets to the IT help desk will result. Productivity will drop.
The Solution: Step By Step Guidance Delivered in Real Time
If software training is inadequate, the momentum of the work process will slow down later on.
You can avoid this issue entirely by adding software learning tools that enable users to work and learn simultaneously.
Tools such as WalkMe’s Digital Adoption Platform (DAP) provide users with onscreen, contextual guidance to direct them through each step of a process, or to help them navigate a software’s features. The DAP’s real-time prompts enable learning to occur at the point of need — when employees are actually using the platform — so that they can maintain productivity levels while gaining new competencies.
The result is higher rates of user adoption and greater employee efficiency. Time-to-competency decreases, so employees can use new software meaningfully and with ease. Employees will learn faster and gain confidence, and the volume of IT help desk tickets will decline.
The bottom line: It takes an open mind to let go of traditional training methods in favor of software learning solutions. But tools that promote self-service and productivity enable employees perform at the highest level.