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Sprinklr Uses DAP to Boost Customer & Employee Experiences

Sprinklr Uses DAP to Boost Customer & Employee Experiences

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By Lia Ciner

By now, thousands of companies, from enterprises to SMBs have found themselves struggling with digital adoption issues internally, and have been able to realize incredible results with WalkMe’s DAP. But employees aren’t the only people who can benefit from digital adoption solutions. 

As the digital experience continues to evolve for customers, digital adoption issues can hinder success. DAP addresses both. Sprinklr rolled out DAP for both internal and external use. Sprinklr uses DAP to boost its digital experience for both employees and customers. Here’s how:

New hire onboarding brought Sprinklr to DAP

Sprinklr serves renowned brands like McDonalds, Microsoft, and L’Oreal. Their customer experience management solutions continue to impress the leading companies across all industries. With plans for dramatic growth in the employee base, they needed a plan for accelerated onboarding.

Sprinklr chose WalkMe’s unique digital adoption solution – DAP is the only all-in-one solution offering in-app guidance, automation, and in-depth analytics across any and every application. This means that no matter how many applications new employees need to use, DAP expedites onboarding and training and allows them to learn as they work. In short, Sprinklr knew that DAP was the only way to go. 

WalkMe’s DAP was layered over ten enterprise applications. With an engagement rate of 85%, Sprinklr’s employees were clearly benefiting from having WalkMe at their fingertips. Internal support demands dropped and employee productivity improved.

Customer adoption means customer retention

With the success of DAP for their employee needs, Sprinklr decided to utilize WalkMe to create custom in-platform onboarding experiences for their customers. They were able to boost feature adoption, accessed actionable insights into their customer behavior, and enhance the overall customer experience.

  • 24% increase in user retention
  • 30% increase in user time on platform
  • 330% increase in engagement with new features

“Creating a frictionless employee experience leads directly to customer happiness and overall growth.

With WalkMe, employee support tickets reduced by up to 85% and the customer time in the Sprinklr platform increased by 30% in the last year.”

– Asha Aravindakshan, VP Operations and Customer Delight, at Sprinklr 

Digital adoption means realizing the full potential of technology investments across the organization, delivering an enabling and empowering customer and employee experiences that drive business goals, and accelerate technology ROI.

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Lia Ciner
Lia specializes in analyzing and forecasting the development of corporate culture in the digital era. Her experience in both NGOs and high-tech gives her a unique perspective and passion for exploring psychology, global business trends, and how technology is impacting the evolution of our culture.