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The Secret to Training and Onboarding Success

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By Shoshana Friedman

When it comes to training and onboarding, companies are constantly trying to find the ultimate solution that will effectively support their employees, while also saving time and money.

To get a better understanding of the current professional landscape and WalkMe’s role, the Forrester Total Impact Economic (TEI) commissioned study investigated the impact of WalkMe’s DAP on company technology and organizational processes, including training and onboarding technology. The study analyzed four diverse organizations of varying sizes and industries and their experiences with implementing WalkMe’s DAP. 

Keep reading to see what they found, the results might surprise you.

Training and onboarding – the numbers

FORRESTER TEI STATISTIC: The average onboarding time per new employee on applications prior to implementing WalkMe was 8 hours.

The average employee can use at least 8 apps or more. If it takes around 8 hours to onboard to one application, then employees can be spending over 64 hours – the equivalent of over a week and half – learning new software. This doesn’t take into consideration the variance between how quickly people familiarize themselves with new technology. Onboarding also encompasses acclimating to a new working culture and set of responsibilities, which can make software onboarding even more time-consuming.

Onboarding time was reduced by 50% after WalkMe DAP was implemented.

FORRESTER TEI STATISTIC: On average, users require 4 hours per year (1 hour per quarter) of training time on new applications and new application features and capabilities.

Learning is continuous, and as we know, software is not static. There are constant feature updates and tweaks intended to optimize an application. But for employees who are accustomed to specific processes and flows, changing midstream can be daunting. Time is a required investment to keep up to date with software applications. Employees’ jobs can become more challenging each time they need to adjust to a new update or feature.

Training time was reduced by 60% after WalkMe DAP was implemented.

Why WalkMe DAP for training and onboarding?

As seen by the significant reductions in training and onboarding time, WalkMe’s DAP can positively change how employee learning is achieved. But what is in the secret sauce that gives WalkMe’s DAP that edge? 

In-app/cross-app guidance and instruction: Users are led through software with helpful walkthroughs and smart tips to inform them of next steps and provide necessary explanations.

Real-time support: DAP uses contextual awareness as helpful content is triggered based on users’ behavior including tips and explanations when mistakes are made.

Task automation: Tasks and tedious processes/flows that required click after click can be reduced and automated, making it easier for users to work in a more timely and productive manner.

Insights and analytics: Managers have access to insights and analytics to see how employees are using company software and when they are encountering difficulties. If usage and engagement drops, managers and DAP professionals can take a proactive approach to give employees more in-app instruction or automation. 

Training and onboarding into the future

As we move through this pandemic, organizations that primarily conducted in-person instruction methods are now quickly pivoting and investing in onboarding software.

Finding the right digital adoption solutions will not only enhance this essential experience, but will create stronger companies with a more engaged and productive workforce. 

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Shoshana Friedman
Shoshana's background in product and user experience gives her writing a focus on the human aspect of the business and technology landscapes. Her unique UX angle allows her to assess the digital era in a way that is both practical and insightful.