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[Video] Revinate’s Secret to Higher Conversion Rates

[Video] Revinate’s Secret to Higher Conversion Rates

monsterid
By WalkMe Team

This video from the Customer Success Summit 2015 offers many valuable insights to viewers about the future of customer engagement and success. In the video, Adele Sanchez, Director of Training and Support at Revinate, speaks about her experience with WalkMe’s onscreen guidance technology to better onboard users to their new UI. Revinate launched WalkMe in coordination with the launch of their new user interface. As soon as a user logged in, they were taken step-by-step through their new environment. Users were set up for success and onboarded in less than 30 seconds.

Revinate’s results with WalkMe are clear and tangible

o   Drastically increased conversions

o   30% reduction in support tickets

o   Engagement increased by over 40%

o   Users are self-learning. Because WalkMe sits on our application, the users can learn and start working right away.

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monsterid
WalkMe Team
WalkMe pioneered the Digital Adoption Platform (DAP) for organizations to utilize the full potential of their digital assets. Using artificial intelligence, machine learning and contextual guidance, WalkMe adds a dynamic user interface layer to raise the digital literacy of all users.