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WalkMe and Microsoft Partnership Case Studies Showcase DAP Success

WalkMe and Microsoft Partnership Case Studies Showcase DAP Success

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By Shoshana Friedman

In April of 2020, WalkMe and Microsoft announced an exciting partnership in which WalkMe’s Digital Adoption Platform (DAP) is offered on Microsoft 365 Dynamics for customers and partners. 

Since this announcement, WalkmMe’s DAP has been implemented by a number of different companies. And so far, the results have been fast and impressive.

Here we’ve compiled a case study where you can see the impact of digital adoption solutions on Microsoft Dynamics 365 through training, support and enhanced user satisfaction. 

IE Business School & DAP

IE Business School ranks as the number one online distance MBA program worldwide and the top 3rd European business school. To handle a growing roster list, IE employees use Microsoft 365 Dynamics CRM.

The School’s Innovation department saw an opportunity to improve employees’ experience. They implemented WalkMe to provide on-screen guidance and to house a robust in-application help center. They deployed Smart Walk-Thrus to guide employees through various workflows, SmartTips to provide contextual information on-screen, and a variety of easily accessible resources, documents, videos, and tutorials to augment the learning and support experience. 

The results after DAP implementation: 

  • 82% increase in employee engagement
  • 30% reduction in support tickets

WalkMe has helped us streamline communication across internal and external platforms: in our CRM as a knowledge provider and on the online application platform as an on-the-spot engagement tool. WalkMe has been integral in reducing support costs while driving user engagement and adoption.”

~Andreea Ionita
Business Innovation, IE

DAP and Microsoft going strong

Microsoft Dynamics 365 is an extensive application with hundreds of thousands of users. As demonstrated by these two WalkMe case studies, onboarding and training are ramped up, adoption and engagement increases, and support queries decrease.  The partnership between WalkMe and Microsoft is only growing, and we are excited to share with you more findings and personal stories from different companies across the globe.

 

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Shoshana Friedman
Shoshana's background in product and user experience gives her writing a focus on the human aspect of the business and technology landscapes. Her unique UX angle allows her to assess the digital era in a way that is both practical and insightful.