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By Kevin Goldberg

We were extremely happy to co-host the 2013 Customer Success Summit, which happened last week in SF! The event, produced by Totango, showcased high-level executives who have, and are continuing to innovate and push the customer success industry.

Headlining alongside of people from Zendesk, Act-On, and Totango, our very own Tomer Hason, Director of Technology and Operations, gave a fascinating speech on how to increase self-service adoption for your company.

Tomer detailed the current self-service market, where it’s heading, and how to implement self-service options into your current business’s customer support plan. He also gave several examples of how to not instill self-service, and the downfalls of forcing it upon your customers.

What we found out, unexpectedly, was there was a whole community that had yet to convene to talk about their experiences with customer success. After meeting several amazing people and companies, we hope to continue the conversation further.

Check out the full details of the event here


Kevin Goldberg