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WalkMe Completes EU-US Privacy Shield Certification

By Boaz Amidor

We are pleased to update that WalkMe has achieved EU US Privacy Shield certification with the US Department of Commerce, and meets the requirements of the new EU data transfer framework.

WalkMe worked with TRUSTe to review and verify that their data privacy management practices meet the new Privacy Shield EU data transfer privacy framework. TRUSTe will also provide independent dispute resolution services to address privacy related questions from users and ongoing access to privacy guidance through the TRUSTe Global Privacy Solutions team.

The EU-U.S. Privacy Shield Certification is further testament to WalkMe’s commitment, from day one, to privacy and data security for clients working in a globally integrated world. This is one of many mechanisms—such as ISO 27001, SOC 2 Type II, CSA and more—in which we adhere to ensure our customers’ data is secure.

TRUSTe CEO Chris Babel said “we believe a strong data privacy management program is critical for companies to build customer trust and ensure privacy compliance. TRUSTe has partnered with WalkMe to help ensure they meet the Privacy Shield framework requirements and can demonstrate their privacy commitment to users, partners, and regulators.”

TRUSTe powers privacy compliance and trust by enabling businesses to use data across their customer, employee and vendor channels. TRUSEe has nearly 20 years’ experience and a team of over 150 professionals dedicated to providing data privacy management solutions and services, including assessments, certifications and our SaaS-based Platform. The Data Privacy Management Platform provides control over all phases of privacy; from conducting assessments and implementing compliance controls to managing ongoing monitoring. Companies worldwide rely on TRUSTe to minimize compliance risk and protect their brand.

TRUSTe follows a three phase process to prepare companies for their Privacy Shield Certification using a combination of experienced privacy analysts, proven assessment methodology, and powerful Assessment Manager technology platform. Phase I includes a comprehensive review of the companies privacy practices versus the Privacy Shield standards and creation of a detailed privacy finding report. Phase II includes a collaborative review of the privacy findings and the implementation of remediation recommendations. Phase III includes activation of the dispute resolution service and access to privacy guidance along with the privacy findings report in Assessment Manager to support ongoing privacy compliance. For further information see



Boaz Amidor
Head of Corporate and Marketing Communications at WalkMe and Contributing Author to WalkMe Blog