How Using WalkMe for LivePerson Training Accelerates User Productivity
Using WalkMe for LivePerson training can help organizations accelerate employee training, competency, and productivity.
LivePerson’s innovative AI chat platform is an excellent interactive tool that can help customers get answers, buy products, and more.
However, as with any other sophisticated enterprise-grade tool, LivePerson comes with a learning curve.
With the right training approach – and the right tools – it is possible to streamline employee learning, improving their performance and contributions in the workplace.
The Impact of Employee Training on LivePerson Productivity
Employee training should not be viewed as a cost center.
In fact in today’s digital workplace, it is a core driver of business value.
After all, to maximize the returns on a software investment, it is critical to fully adopt and integrate that software into the workplace.
However, in today’s ever-changing business environment, employees must constantly learn new skills and tools. This means that there is always a gap between employees’ actual productivity and their potential performance.
To keep up in this digital environment, employers need to reinvent their approach to employee learning, training, and development.
During software adoption, it is important to consider a few factors that impact adoption results:
Learning curves impact the user experience. All software comes with a learning curve, especially enterprise-grade tools. When that learning curve is steep enough, it can cause friction, frustration, and even burnout. This can influence customers to abandon a product or employee skill levels to plateau, depending on the target audience.
User proficiency how extensively they use a platform. As a rule, users rarely use software to its fullest extent. Leaving features untapped reduces users’ proficiency, as well as the overall value of the software.
Onboarding and training programs directly affect longevity, proficiency, and productivity. The effectiveness of training cannot be understated – it impacts how quickly, efficiently, and effectively employees learn. Poor onboarding and training can decrease user proficiency, as well as their satisfaction with a product.
In short, organizations need to design onboarding and training approaches that are effective, user-friendly, and profitable.
Reinventing User Onboarding, Training, and Engagement
Reinventing how a business approaches digital adoption can help them earn more value from their software investments.
The right digital adoption approach should focus on:
User onboarding. Onboarding is a crucial time for new users, regardless of whether those users are employees or customers. A simplified onboarding experience helps learners focus only on their immediate task, filtering out irrelevant information and reducing cognitive load.
Efficient, cost-effective training. Effective digital training must be able to improve user expertise and productivity without going over budget. The longer that training takes, the more it costs and the more frustrated users become … which negatively affects their productivity and willingness to learn.
Maximizing software utilization. A software platform that is half-used will only generate a portion of its potential return. To extract the full value of a platform, organizations must ensure that every relevant area of that software is fully utilized.
The user experience. The user experience also contributes to their motivation levels, frustration levels, and their ability to learn. The key to successful user engagement is improving the user experience across their life cycle – from onboarding to in-depth training.
A strategy focusing on these elements would be considered a digital adoption strategy.
Rather than merely engaging in “software implementation,” a digital adoption strategy aims at maximizing software ROI and user productivity through enhanced user experiences, cutting-edge training, and onboarding.
However, to achieve these aims, effective tools are as important as an effective strategy.
How Digital Adoption Platforms Accelerate User Training
Digital Adoption Platforms are modern training tools that are specifically designed to improve onboarding and training.
WalkMe’s VP Strategic Development @afarhi talks about the power of the Digital Adoption Platform (DAP) and why not using it means you’re putting your #business at risk:https://t.co/hPZDzm48cc via @awscloud— WalkMe (@WalkMeInc) July 10, 2019
The WalkMe platform, for example, is a UX and training application that layers itself on top of target software.
WalkMe’s core features include:
Contextualized, in-app guidance. Users are provided exactly the right information exactly when they need it. Contextualized learning helps them stay focused on the task at hand, improving engagement as well as knowledge retention.
Tutorials and step-by-step walkthroughs. Interactive tutorials walk users through specific workflows, one step at a time. Having WalkMe over their shoulder, even novice users can complete tasks with confidence and ease.
Software analytics. Software analytics help trainers understand how users interact and use a platform. It provides insight into errors, training needs, and software utilization.
Task automation. Automating tasks can benefit both users and the organization. One benefit is freeing up user time for more valuable activities. And, of course, it also streamlines the task in question. This improves efficiency, cuts costs, reduces errors, and generates productivity gains across the business.
With the right strategy and execution, WalkMe can close the gap between employees and their tools, offering significant benefits to the entire digital workflow.
Benefits of Using WalkMe for LivePerson Training
There are a number of benefits to using WalkMe for LivePerson training.
A streamlined digital workplace. WalkMe fosters seamless interaction between employees and their tools. Productivity lags decrease, software frustration drops, and users become more proficient. All of which helps to create a smoother, more efficient digital workflow.
Increased user productivity. Greater productivity produces better software returns, regardless of the end user. Customers become more engaged with a product or service, and employees bring more value to the table.
Simplified user experiences. Complex digital tools can intimidate users, which often keeps users from truly engaging with a tool. Low engagement, in turn, puts a cap on proficiency and productivity. Simplifying the user experience has the opposite effect – users feel more comfortable, improving engagement and motivation.
Reduced support costs. When users have all the information they need at their fingertips, they become more self-reliant. A culture of self-sufficiency helps to cut support calls and costs, while also boosting confidence and motivation.
Accelerated time-to-competency. WalkMe’s contextualized guidance helps shorten learning curves. In turn, users have better experiences, are less frustrated, and start producing value more quickly.
Correctly using WalkMe for LivePerson training can help organizations increase the value of their end users, as well as their LivePerson implementation.
To learn more about how WalkMe can benefit your organization, schedule a demo today.