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How to Fuel User Growth with WalkMe for Oracle CX Cloud

How to Fuel User Growth with WalkMe for Oracle CX Cloud

How to Fuel User Growth with WalkMe for Oracle CX Cloud
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By Tamara Rosin

WalkMe for Oracle CX Cloud is the ideal solution for businesses that want to accelerate training, boost user expertise, and maximize returns on their software investment.

Without the right solution, it is difficult for organizations to realize the full value of their software implementations.

Below, we will look at how WalkMe can help organizations enable effective training and adoption for Oracle’s CX solutions.

The Oracle CX Cloud Platform: Challenges & Rewards

The Oracle CX solutions make up a powerful CRM platform that can be used across multiple business areas, including:

  • Marketing and Sales
  • Commerce
  • Customer Service

By integrating data and intelligent computing, Oracle’s CX solutions help organizations build businesses around their customers — not the other way around.

However, Oracle CX Cloud is similar to any other complex digital tool — it requires onboarding, education, and in-depth training.

To effectively adopt this platform, businesses must overcome certain challenges, such as:

  • Lack of digital skills among employees
  • Productivity lags imposed by time spent on  onboarding and training
  • Not using software to its fullest extent

Barriers such as these can decrease the bottom-line returns of your high-potential software platforms, such as Oracle CX Cloud.

In the digital age, it is clear that traditional training approaches are not effective. 

Classroom training, one-on-one mentoring, and even some modern training solutions are costly in time, money, and lost productivity.

Effective software onboarding requires a new approach to software adoption.

To maximize software productivity, rethink employee training

Comprehensive employee training is not a luxury — and it should not be treated as an afterthought.

Instead, training should be a main priority within your digital adoption strategy.

With a proven approach to training employees to use Oracle CX Cloud, you can avoid the burden of lost productivity, minimize disruption, and improve the digital employee experience.

To earn the full value from a CRM platform, you need a digital adoption strategy that focuses on:

  • Employee learning – Training and learning play key roles in user productivity 
  • EngagementEngagement and the employee experience determine the effectiveness of onboarding and training
  • Agility and adaptability – Businesses must be able to continually evolve to the changing nature of the digital landscape, changes to digital tools, and the changing needs of users
  • Productivity – A key metric for any business is how productive users are, which depends a great deal on the other concepts covered above
  • Maximizing software utilization – Using a platform’s full range of capabilities is another factor that determines the value and ROI of that platform

In order to see these results, organizations should rethink their adoption strategies.

And, just as importantly, they should make use of the right tools.

How digital adoption platforms fuel digital adoption

Digital Adoption Platforms are specifically designed to streamline onboarding, training, and the user experience.

WalkMe’s Digital Adoption Platform, for instance, operates as an independent UX and training layer.

It streamlines digital adoption through a few core features, including:

Contextualized guidance. In-app, contextualized learning helps users learn exactly the right information at exactly the right time. This improves knowledge retention because employees can immediately apply their information. And, as we’ll see below, it also helps reduce training costs and productivity lags.

Step-by-step instructions. Digital Adoption Platforms offer tutorials that anyone can follow, helping increase proficiency with ease. These walkthroughs can then be edited and customized to meet the needs of any workflow or target platform.

Automation. Automating basic tasks can free up user time for more productive, complex activities.

User analytics. Analytics offer insight into user behavior, helping managers optimize their training approach, spot errors, and identify areas for improvement. 

The right tool can make all the difference when it comes to effective adoption — and effective adoption can make massive differences in software productivity and ROI.

WalkMe for Oracle CX Cloud: 5 benefits

A pioneer in the digital adoption industry, WalkMe’s Digital Adoption Platform is the ideal solution for Oracle CX Cloud training.

Using WalkMe for Oracle CX Cloud:

  1. Accelerates learning and time-to-competency. Shorter learning curves do a few things for the organization, as well as the employees. Technical support costs drop. Employees become more productive and more competent faster. They also become more self-reliant and independent.
  2. Promotes CRM features. Managers and administrators can promote specific features in their Oracle CX implementation. This helps to advance user expertise and it helps the organization make full use of the Oracle platform.
  3. Boosts employee proficiency and productivity. Employee productivity depends on skill levels. With WalkMe’s assistance, users can gain more skills and progress beyond their plateaus.
  4. Simplifies onboarding and the user experience. Onboarding is a crucial time during the adoption cycle. Simplifying the onboarding process helps reduce user frustration, fatigue, and burnout.
  5. Offers insights into software usage and errors. As mentioned, WalkMe analytics can help trainers understand user needs. This information, in turn, can help improve training programs and decrease user errors.

Ultimately, using WalkMe can help businesses see greater returns from their investment in Oracle’s CX solutions.

To learn how this platform can boost the value of your Oracle CX investment, schedule a demo today.

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Tamara Rosin
Tamara’s unique perspective on the impact of digital trends on business strategy has elevated her voice to the leading edge of the digital transformation discussion. She is adept at untangling the complexities of organizational culture, its evolution, challenges, and needs in the digital era. Previously, Tamara served as managing editor for the leading national healthcare publication Becker’s Hospital Review.