How to Easily Fuel User Adoption with WalkMe for SAP Concur
WalkMe for SAP Concur uses automated digital training to boost user productivity, accelerate training timelines, and boost the value of the SAP platform.
As with other ERP platforms, the actual value of the software investment depends greatly on user productivity. The right training solution can raise proficiency and productivity levels. Ineffective training, however, can increase user frustration, cause skill levels to flatten, and decrease the returns on the software.
Below, we will see how effective digital adoption with WalkMe’s Digital Adoption Platform can transform training and add value to the SAP Concur platform.
Maximize returns from the SAP concur ERP platform
SAP Concur is a travel and expense management platform.
This platform allows organizations to:
- Submit expenses from anywhere
- Manage travel booking easily and effectively
- Automate invoice processing
The platform offers a wide range of expense management functions, and it can be integrated with other leading ERP platforms, such as NetSuite or SAP.
However, the depth of the platform must be considered during new user adoption. As with other enterprise software tools, SAP Concur is complex and carries a learning curve. To maximize the value of such platforms, organizations need to approach user adoption strategically.
Here are a few reasons why:
- User skill levels impact productivity
- The quality of training and onboarding affect the user experience, learning timelines, and productivity levels
- Proficiency, productivity, and output affect the bottom-line value of that platform
True digital adoption can improve SAP productivity
Getting the most out of any digital tool requires an effective digital adoption strategy.
If leaders have an inflated view of the rate of #digitaladoption and satisfaction among their workforce, they may not know how to identify #employeetraining needs accurately and subsequently not provide the right training.https://t.co/vIin26W281— WalkMe (@WalkMeInc) July 17, 2019
That is, organizations need to develop an adoption strategy that:
- Extends beyond software adoption, user adoption, or technology adoption, focusing on user proficiency and productivity
- Understands that user onboarding and training impact their experience, and therefore their productivity
- Prioritizes training and the user experience in order to maximize the value of their digital platforms
In the digital era, a modern approach to training is a must.
The right digital adoption strategy can help transform training from an afterthought into an activity that adds significant value to digital tools and technology. Digital Adoption Platforms are quickly becoming essential tools in today’s digital workplace. These platforms layer themselves atop target systems, then offer training inside the target application.
For instance, WalkMe’s platform streamlines digital adoption through:
Contextualized guidance and automated assistance. In-app prompts and guides train users at the moment of need. They are given the right information at the right time, allowing them to immediately apply what they have learned. This decreases friction while boosting knowledge retention and productivity.
Step-by-step walkthroughs and tutorials. Regardless of complexity, workflows and tutorials can help employees learn the ins and outs of the SAP Concur platform. WalkMe has developed a number of guides specifically for SAP Concur, which can be edited or customized as needed. Trainers and managers can also create their own tutorials quickly and easily.
Software and usage analytics. WalkMe’s analytics help trainers understand how the software is being used. They can identify errors, sticking points, and training needs. Over time, this data helps to improve training quality and further enhance employee productivity.
Automation capabilities. Any number of tasks can be automated with the WalkMe platform, helping users focus on more value-added activities. Removing boring, tedious tasks from employees’ plates helps reduce user frustration. At the same time, it generates significant productivity gains across the organization.
Features such as these have helped WalkMe become the world’s leading Digital Adoption Platform.
WalkMe for SAP Concur enhances your benefits
Should you use WalkMe’s Digital Adoption Platform for SAP Concur?
There are many benefits to using WalkMe for SAP Concur, including:
A streamlined digital workplace. WalkMe assists users throughout the adoption cycle, from onboarding to training to automation. The result is a streamlined digital workplace – a better employee experience decreased user frustration, boosted proficiency levels, and more effective training.
Increased employee productivity. Employee proficiency, as mentioned, translates into productivity. WalkMe helps prevent user competency from stagnating, boosting their skills and their output.
Accelerated training. Faster training means faster timelines for competency, productivity, and software ROI. It also keeps training costs down.
Reduced support costs. When employees have WalkMe’s automated assistance, they will become more independent and self-reliant. They will make fewer technical support calls, cutting support costs and cultivating a culture of self-sufficiency.
Full software utilization. To promote full software utilization, trainers can encourage the adoption of specific features or workflows. This helps specific product functions from being neglected, maximizing software usage and value.
Insights into software use and user behavior. WalkMe’s analytics help trainers gain deeper insights into the software, users, and the effectiveness of their training.
WalkMe is an ideal solution for organizations that want to improve the value of their SAP investment.
To learn how your business can benefit from this innovative training platform, schedule a demo today.